Hi, I’m
Thi Bao Chau Le
Adelanto,CA
Overview
28
years of professional experience
Work History
Royal Nails & Spa
Front Desk Assistant
11.2019 - 02.2020
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving, and payment collecting for guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Conducted research to assist with routine tasks and special projects
17 Nails & Spa
Front Desk Assistant
10.2018 - 11.2019
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving, and payment collecting for guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Sky Nails & Spa
Front Desk Assistant
04.2016 - 10.2018
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving, and payment collecting for guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Sunrise AG
Technical Support Specialist
02.2008 - 10.2010
Job overview
- Provided high-level technical support by resolving phone, e-mail, and web inquiries consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Cablecom AG
Technical Support Specialist
03.2006 - 12.2007
Job overview
- Provided high-level technical support by resolving phone, e-mail, and web inquiries consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Tibits AG
Assistant Sous Chef
04.2003 - 02.2006
Job overview
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Pflegeheim
Elderly Caregiver
08.1998 - 05.2001
Job overview
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Oester Textil
Shop Sales Assistant
10.1997 - 05.1998
Job overview
- Checked incoming orders and organized new stock.
- Greeted customers entering the store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow-moving items and add new merchandise.
Spital Burgdorf
Medical Intership
07.1995 - 07.1996
Job overview
- Completed daily rounds to check on patients and identify any reasons for concern.
- Reviewed clinical cases to gain an additional understanding of disease etiology and progression.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examination findings.
Loeb AG
Interior Design Intern
08.1992 - 07.1994
Job overview
- Developed project design documents and presentations for clients to seek construction approval.
- Maintained status reports for client projects.
- Welcomed showroom guests and displayed available design samples to clients.
Education
Long Beach City CollegeLong Beach, CA
Associate of Science from Business Administration And Management
06.2025
University Overview
AKAD CollegeZurich, Switzerland
Business / Commerce Diploma from Business Economics
07.2008
University Overview
SekundarschuleZollikofen, Switzerland
High School Diploma
07.1994
University Overview
Skills
- Appointment Setting
- Time Management
- Patient Registration
- Troubleshooting and Diagnosing
- Technical Support and Assistance
- First Level Support
- Remote Technical Assistance
- Retail Sales
- Active Listening
- Retail Sales Customer Service
- Payment Processing
- Data Entry
- Multitasking and Organization
- Scheduling
- Customer Service
- Vietnamese Fluency
- Fluent in German and Swiss German
- Hardware and Software Updates
- Technical Support Background
- Helpdesk Support
Additional Information
Additional Information
With the advent of the COVID-19 pandemic, I made the conscious decision to prioritize the health and well-being of my family by becoming a full-time stay-at-home parent. Concurrently, I seized this opportunity to return to school and further my education, demonstrating my ability to balance multiple responsibilities and my commitment to lifelong learning.
During this period, I have honed my skills in time management, multitasking, and problem-solving, all while pursuing my studies in Computer Cybersecurity & Networking and providing a nurturing environment for my family. This experience has not only enriched my personal life but has also equipped me with a unique set of skills and perspectives that I believe would be an asset in any professional setting.
As we navigate the post-pandemic world, I am eager to re-enter the workforce and apply the knowledge and skills I've gained during this transformative period. I am confident that my resilience, adaptability, and dedication would make a valuable contribution to any team.
Languages
English
Professional
German
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Front Desk Assistant
Royal Nails & Spa
11.2019 - 02.2020
Front Desk Assistant
17 Nails & Spa
10.2018 - 11.2019
Front Desk Assistant
Sky Nails & Spa
04.2016 - 10.2018
Technical Support Specialist
Sunrise AG
02.2008 - 10.2010
Technical Support Specialist
Cablecom AG
03.2006 - 12.2007
Assistant Sous Chef
Tibits AG
04.2003 - 02.2006
Elderly Caregiver
Pflegeheim
08.1998 - 05.2001
Shop Sales Assistant
Oester Textil
10.1997 - 05.1998
Medical Intership
Spital Burgdorf
07.1995 - 07.1996
Interior Design Intern
Loeb AG
08.1992 - 07.1994
Long Beach City College
Associate of Science from Business Administration And Management
AKAD College
Business / Commerce Diploma from Business Economics
Sekundarschule
High School Diploma
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