Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Katherine Cowan

Barnet,VT

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Assistant

Cottage Hospital
01.2024 - Current
  • Streamlined check-in and check-out processes for improved efficiency and patient experience.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple patient interactions simultaneously.

Advertising Specialist

Curl Magazine
06.2022 - Current
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.
  • Conducted market research to attract clients in new territories.

Digital Content Creator

Health/Beauty
06.2021 - Current
  • Grew my account from 0 followers to 13,500+ followers
  • Achieved engagement growth by taking part in collaboration opportunities and paid partnerships with brands such as Shark Beauty, Camille Rose, Act and Acre, etc.
  • Applied current editing and photography tools to tell great stories.
  • Developed original content through social listening and independent sources.

Rehabilitation Aide

Cottage Hospital
08.2023 - 01.2024
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Prepared for sessions by setting up patient treatment areas and equipment.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Maintained cleanliness and sanitation of clinic or treatment environment.

Paraprofessional

St.Johnsbury School
03.2023 - 08.2023
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Assistant Brand Manager

Adventure Ready Brands
10.2022 - 01.2023
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.

Education

Master of Science - Clinical Mental Health Counseling

Plymouth State University
Plymouth, NH
05.2025

Bachelor of Arts - Political Science, Media And Leadership Studies

The University of Maine
Orono, ME
05.2022

Skills

  • Multitasking and Organization
  • Customer Service
  • Inbound Call Management
  • Scheduling
  • Calendar Management
  • Attention to Detail
  • Complaint resolution
  • Time Management
  • Appointment Setting
  • Work Prioritization
  • Effective Planning
  • Cultural Sensitivity

Websites

Certification

Social Media Marketing - Cornell University

USATF Level 1 - 06/23/2023-06/26/2023

Timeline

Front Desk Assistant

Cottage Hospital
01.2024 - Current

Rehabilitation Aide

Cottage Hospital
08.2023 - 01.2024

Paraprofessional

St.Johnsbury School
03.2023 - 08.2023

Assistant Brand Manager

Adventure Ready Brands
10.2022 - 01.2023

Advertising Specialist

Curl Magazine
06.2022 - Current

Digital Content Creator

Health/Beauty
06.2021 - Current

Master of Science - Clinical Mental Health Counseling

Plymouth State University

Bachelor of Arts - Political Science, Media And Leadership Studies

The University of Maine

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