IDAEJA HILLS-WILLIAMS
OAKLAND,CA
Summary
Dynamic and empathetic professional with a proven track record at Berkeley City College, adept at providing exceptional customer service and administrative support. Excelled in multitasking and problem-solving, ensuring smooth operations and positive client experiences. Skilled in appointment scheduling and email correspondence, I bring a blend of hard and soft skills to foster team efficiency and client satisfaction. Innovative nanny with several years of hands-on experience providing in-home childcare. Friendly and energetic individual skillful in organizing and conducting age-appropriate activities and providing stimulating learning environment. Focused on maintaining great sense of humor and positive demeanor.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front desk assistant
Berkeley City College
Berkeley, CA
01.2021 - Current
- Greeted customers warmly and made them feel welcome.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Assisted with scheduling appointments for clients and visitors.
- I answered incoming emails, and redirected emails to the appropriate personnel or department.
- Provided administrative support including photocopying, faxing, and filing.
Live-Out Nanny
Self-employeed
Bay Area
02.2016 - Current
- Provided a safe and nurturing environment for children in my care.
- Organized activities that develop the physical, social, and intellectual growth of children.
- Prepared nutritious meals and snacks for the children.
- Took children on educational outings such as trips to museums or parks.
- Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Provided overnight care as needed, ensuring a safe and secure environment.
Pet Care Provider
Pet Home Care
Berkeley, CA
01.2015 - Current
- Provided pet sitting services for clients in their homes and my own, including feeding, walking, administering medications, and providing companionship.
- Cleaned up after pets to ensure a safe and healthy environment for them and their owners.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
- Walked and exercised dogs during owner absences.
Store Clerk
Berkeley Ashby Flea Market
Berkeley, CA
01.2015 - Current
- Assist and greet customers.
- Assist the manager with setting up the booth.
- Hang up apparel, clothing, and arrange accessories on tables.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Verified that all pricing was accurate before putting items out for sale.
- Processed customer payments accurately and efficiently.
Health Navigator
Madison Health Clinic
Oakland, CA
01.2017 - 01.2018
- Develop and present a classroom presentation.
- Attend weekly meetings.
- Discuss healthy relationships and teen dating violence.
Education
College Graduate - Liberal Arts/Social & Behavioral Sciences
Berkeley City College
Berkeley, CA05.2023
High School Graduate -
James Madison Park Academy
06.2020
Skills
- Ability to work under pressure
- Problem solving
- Patience
- Empathy
- Ability to work well with others
- Ability to communicate well
- Active listener
- Appointment setting
- First aid and CPR certified
- Professional babysitter
- Departmental support
- Email correspondence
- Customer service
- Call forwarding
- Appointment scheduling
- Attention to detail
Certification
- Certificate of Achievement, Berkeley City College - Social Service Paraprofessional, 05/27/2023
Languages
English
Professional
Accomplishments
- Associate in Arts- Honors, Laney College - Humanities, 05/27/2023 Associate in Science- Honors, Laney College - Science, 05/27/2023
References
References available upon request.
Timeline
Front desk assistant
Berkeley City College
01.2021 - Current
Health Navigator
Madison Health Clinic
01.2017 - 01.2018
Live-Out Nanny
Self-employeed
02.2016 - Current
Pet Care Provider
Pet Home Care
01.2015 - Current
Store Clerk
Berkeley Ashby Flea Market
01.2015 - Current
College Graduate - Liberal Arts/Social & Behavioral Sciences
Berkeley City College
High School Graduate -
James Madison Park Academy
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