Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmin Spires

Eastover,SC

Summary

My name is Jasmin Spires I’m 21 years old, im currently in school for nursing im getting my phlebotomist license! I’ve worked since I was 16 years old! I’m dedicated! I love to help someone in any way possible!

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

3
3
years of professional experience

Work History

Front Desk Assistant

Sandhills Pediatric & Family Dentistry
Columbia, South Carolina
08.2023 - 06.2024
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Greeted customers upon arrival and provided appropriate information regarding hotel services.
  • Updated room availability status for front office system and property management software system.
  • Responded promptly to emails from guests concerning their stay at the hotel.
  • Attended regular meetings with department heads to discuss policies and procedures.
  • Verified identification and credit card information of guests prior to check-in.
  • Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
  • Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
  • Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
  • Completed end-of-day reports outlining guest activity from previous day's shifts.
  • Monitored lobby traffic flow during peak hours; provided assistance where needed.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
  • Processed reservations made via telephone, fax, email or online travel sites.
  • Assisted with administrative tasks such as filing paperwork, preparing reports.
  • Trained new employees on proper front desk operations and customer service techniques.

Work From Home Agent

Answering Service for Directors
Columbia, South Carolina
01.2023 - 06.2024
  • Processed orders accurately according to established guidelines and timelines.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.
  • Adhered to company policies and procedures while assisting customers with their needs.
  • Verified accuracy of data entry into company database system.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Assisted customers with product selection based on individual needs.
  • Participated in weekly team meetings to discuss progress towards goals set by management team.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Troubleshot technical issues related to products or services.

Assistant Manager

Nurturing with faith homecare
Columbia
04.2023 - 08.2023
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Created reports on sales trends, inventory levels, and financial data.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.

Home Health Nurse

First Light Home Care
Columbia , SC
04.2021 - 06.2022
  • Bathe and change patient
  • Hoyer lift, walker

  • Performed assessments of the patient's physical condition to determine their level of function and need for assistance with activities of daily living.
  • Administering medications according to physician orders and monitoring side effects of medications.
  • Ensured quality assurance standards are met through regular chart audits and review processes.
  • Assessed patient health by conducting physical examinations and evaluating medical histories.
  • Provided home health care services such as wound care, medication administration, and IV therapy.

Education

High School Diploma -

AC Flora High School
Columbia , SC
06-2022

Some College (No Degree) - Nursing

Midlands Technical College
West Columbia, SC

Skills

  • Correspondence Management
  • Event Coordination
  • Customer Service
  • Inbound Call Management
  • Registration Processes
  • Payment verification
  • Data Entry
  • Excellent Communication
  • Scheduling
  • Payment Processing
  • Documentation and Recordkeeping
  • File Management
  • Effective Planning
  • Problem-solving skills
  • Complaint resolution
  • Hospitality services
  • Cash Handling
  • Administrative Skills
  • Call Management
  • Security Monitoring
  • Appointment Setting
  • Time Management
  • Conflict Management
  • Scheduling appointments
  • Work Prioritization
  • Front Office Support
  • Housekeeping
  • Office Management
  • Sales expertise
  • Marketing
  • Microsoft Office
  • Guest Services
  • Training and mentoring
  • Front Desk Management
  • Front Office Management
  • Information Security
  • Account updating
  • Paperwork Processing
  • Appointment Scheduling

Timeline

Front Desk Assistant

Sandhills Pediatric & Family Dentistry
08.2023 - 06.2024

Assistant Manager

Nurturing with faith homecare
04.2023 - 08.2023

Work From Home Agent

Answering Service for Directors
01.2023 - 06.2024

Home Health Nurse

First Light Home Care
04.2021 - 06.2022

High School Diploma -

AC Flora High School

Some College (No Degree) - Nursing

Midlands Technical College
Jasmin Spires