Amy Tuttle
Beaverton
Summary
Driven and passionate job seeker with strong organization and interpersonal customer skills eager to secure entry-level Pharmacy Technician position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Farmers Insurance Exchange
Lake Oswego, OR
07.2020 - Current
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Educated clients on insurance policies and procedures.
Certified Pharmacy Technician
Fred Meyer Pharmacy
Newberg, OR
07.2015 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Lead Barista
Fred Meyer
Newberg, OR
11.2010 - 06.2015
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Science - Social Sciences
Portland State University
Portland, OR06.2017
Skills
- Client Service
- Client Relationship Management
- Product Knowledge
- Policy Adjustment Knowledge
- Professional Relationships
- Client Account Management
Certification
- Licensed Insurance Producer - 2020 to present
- Certified Pharmacy Technician - 2015 to present
Timeline
Licensed Insurance Producer
Farmers Insurance Exchange
07.2020 - Current
Certified Pharmacy Technician
Fred Meyer Pharmacy
07.2015 - 09.2023
Lead Barista
Fred Meyer
11.2010 - 06.2015
Bachelor of Science - Social Sciences
Portland State University