Charles Herndon
Lubbock,TX
Summary
Dynamic insurance professional with proven sales skills and client relationship management. Committed to delivering tailored insurance solutions and enhancing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Horace Mann Insurance
Lubbock, TX
08.2025 - Current
- Assisted clients in understanding policy options and coverage details.
- Developed insurance policy recommendations based on client needs and risk assessments.
- Processed new insurance applications and maintained accurate client records.
- Conducted follow-up calls to ensure customer satisfaction and address inquiries.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Implemented strategies for lead generation through community outreach initiatives.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
Sales Associate
Aggieland Outfitter
College Station, TX
08.2024 - 01.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to drive sales and improve visibility.
- Addressed customer inquiries promptly, fostering positive relationships and repeat business.
- Monitored stock levels, reporting discrepancies for timely replenishment.
- Provided training to new associates on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Chain Crew
Fresnhip Youth Football
Wolfforth, TX
08.2018 - 11.2025
- Assisted in organizing and managing youth football practices and events.
- Facilitated communication between team members and parents regarding schedules and updates.
- Mentored younger players, fostering teamwork and sportsmanship on the field.
- Coordinated logistics for game day operations, ensuring smooth execution of events.
- Monitored safety protocols during practices and games, contributing to a secure environment for participants.
Baseball Field Employee
Frenship Youth Baseball
Wolfforth, TX
01.2020 - 05.2024
- Maintained baseball field conditions through regular grooming and maintenance tasks.
- Assisted in organizing schedules for practices and games to optimize facility usage.
- Collaborated with coaches to ensure timely setup of fields for events and activities.
- Trained new employees on field maintenance techniques and safety protocols.
- Monitored field conditions during events, making real-time adjustments as necessary.
- Implemented efficient workflows for equipment storage and inventory management.
- Developed training materials to improve staff knowledge of maintenance best practices.
Avalanche Crew Member
Bahama Bucks
Lubbock, TX
02.2023 - 03.2024
- Operated snow-making equipment to ensure optimal conditions for product quality.
- Collaborated with team members to maintain high standards of cleanliness and safety protocols.
- Assisted in training new crew members on equipment operation and safety procedures.
- Monitored inventory levels and reported needs for supplies and materials to management.
- Engaged with customers to enhance their experience through friendly service and product knowledge.
Education
Bachelor of Science - Personal Financial Planning
Texas Tech University
Lubbock, TX12-2027
Skills
- Insurance sales expertise
- Client relationship management
- Client service
- Insurance product expertise
- Email marketing
- New agent training
- Financial planning
- Strong sales skills
- Customer service
- Insurance sales
Certification
- TABC License - 2024-2026
- Property and Casualty Insurance License - 2025-Present
- Food Handlers License - 2025-2026
- Licensed Insurance Producer - 2025-Present
Timeline
Licensed Insurance Producer
Horace Mann Insurance
08.2025 - Current
Sales Associate
Aggieland Outfitter
08.2024 - 01.2026
Avalanche Crew Member
Bahama Bucks
02.2023 - 03.2024
Baseball Field Employee
Frenship Youth Baseball
01.2020 - 05.2024
Chain Crew
Fresnhip Youth Football
08.2018 - 11.2025
Bachelor of Science - Personal Financial Planning
Texas Tech University