Amy Vasquez
Miami
Summary
Financial services agent with over five years of experience in customer service and cash management, expert in POS systems management, and exceptional service in both English and Spanish. Demonstrates a strong commitment to active listening and effective communication, ensuring a professional and friendly interaction. Eager to develop skills in a dynamic environment that fosters growth and development.
Overview
5
5
years of professional experience
Work History
Financial Service Agent
Amscot
Miami
07.2024 - Current
- Assisted customers with financial inquiries and product information.
- Processed transactions efficiently and accurately for diverse financial services.
- Educated clients on loan options and application procedures.
- Maintained compliance with regulatory requirements and company policies.
- Collaborated with team members to enhance customer service delivery.
- Resolved customer complaints promptly to ensure satisfaction.
Cashier
Red White and Blue Thrift Store
Miami
08.2023 - 06.2024
- Processed transactions efficiently at busy thrift store environment.
- Assisted customers with purchases and answered questions about products.
- Managed cash register and balanced cash drawer daily.
- Organized merchandise displays to enhance shopping experience.
- Handled customer returns and exchanges with professionalism.
- Maintained cleanliness and orderliness of checkout area.
Customer Service Agent
Concentrix
Santo Domingo
10.2022 - 03.2023
- Assisted customers with inquiries through phone and chat channels.
- Resolved customer complaints efficiently and professionally.
- Documented customer interactions in the company's CRM system.
- Provided product information to help customers make informed decisions.
- Maintained a positive attitude while handling high-volume calls daily.
- Answered incoming calls promptly and professionally within company standards.
- Managed high-volume of inbound and outbound customer calls.
Customer Service Agent
Teleperformance
09.2020 - 04.2022
- Build rapport with customers provide assistance, escalate and resolve complaints, billing assistance and process orders empathizing with the customers.
- Trained new staff on company policies and effective customer service techniques.
- Managed time effectively to ensure timely responses to customer requests.
- Provided product information to customers in a timely manner.
- Attended training sessions regularly to stay current on new products or services.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Tracked orders from placement to delivery using internal systems.
Hostess
Villa Hermanos Restaurant
Santo Domingo
07.2021 - 02.2022
- Greeted guests warmly and managed seating arrangements efficiently.
- Coordinated with kitchen staff to ensure timely food service.
- Handled reservations and maintained organized waitlist systems.
- Monitored dining area for cleanliness and readiness for guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phones promptly to record and confirm reservations.
Education
Administration -
Emma Balaguer de Vallejo Polytechnic
Santo Domingo, Santo DomingoSkills
- Adaptability
- Problem Solving
- POS system
- Cash handling
- Regulatory compliance
- Client education
- Data entry accuracy
- Team collaboration
- Attention to detail
Hobbies and Interests
- Gardening
- Arts and crafts
- Music
References
- Martha Rodriguez, 786-702-4731, Red White and Blue
- Yeny Lagos, 504-9298-4988, Red White and Blue
- Gabriela Nuñez, 849-407-7961, Concentrix
- Alex Rivero Jr, 305-521-0632, Amscot
Timeline
Financial Service Agent
Amscot
07.2024 - Current
Cashier
Red White and Blue Thrift Store
08.2023 - 06.2024
Customer Service Agent
Concentrix
10.2022 - 03.2023
Hostess
Villa Hermanos Restaurant
07.2021 - 02.2022
Customer Service Agent
Teleperformance
09.2020 - 04.2022
Administration -
Emma Balaguer de Vallejo Polytechnic