Amy Ventura
Hammond,LA
Summary
Dedicated administrative professional with extensive experience in customer service and multitasking. Known for maintaining accurate records and facilitating smooth office operations, contributing to a positive environment for students, parents, and faculty.
Overview
28
28
years of professional experience
Work History
Administrative Secretary
St. Joseph Catholic School
Ponchatoula, LA
08.2023 - Current
- Managed daily office operations, ensuring smooth administrative functions and communication flow.
- Coordinated scheduling for meetings, events, and school activities to optimize resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency for staff and faculty.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Documented attendance, grades and test scores to update permanent records.
- Enhanced the overall quality of the school experience for students, parents, and faculty by consistently providing exceptional administrative support.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Ensured compliance with local regulations by maintaining accurate attendance records for students and staff members alike.
Paraprofessional
St. Joseph Catholic School
Ponchatoula, LA
08.2017 - 08.2023
- Assisted teachers in delivering instructional materials and activities to enhance student engagement.
- Supported students with special needs, fostering an inclusive learning environment through tailored assistance.
- Implemented classroom management strategies, maintaining a focused and productive atmosphere for learning.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Head Teller
First Community Bank
Hammond, LA
08.2001 - 12.2005
- Supervised daily branch operations, ensuring compliance with banking regulations and internal policies.
- Managed cash handling processes, maintaining accuracy in transactions and reducing discrepancies.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Implemented process improvements that streamlined customer service workflows, increasing efficiency.
- Conducted regular audits of cash drawers and reports, ensuring financial integrity and accountability.
- Resolved customer inquiries and issues promptly, fostering positive relationships and satisfaction.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
Bank Teller
Hancock Bank
Baton Rouge, LA
01.1998 - 07.2001
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing timely and relevant information to enhance satisfaction.
- Managed daily reconciliations of cash drawers, identifying discrepancies and resolving issues promptly.
- Trained new tellers on operational procedures, contributing to team efficiency and service quality.
Education
Bachelor of Science - General Studies
Louisiana State University
Baton Rouge, LA12-2001
Skills
- Record preparation
- Database entry
- Database administration
- File organization
- Administrative support
- Strong organization
- Multitasking and time management
- Customer service
- Attention to detail
- Document and file management
Timeline
Administrative Secretary
St. Joseph Catholic School
08.2023 - Current
Paraprofessional
St. Joseph Catholic School
08.2017 - 08.2023
Head Teller
First Community Bank
08.2001 - 12.2005
Bank Teller
Hancock Bank
01.1998 - 07.2001
Bachelor of Science - General Studies
Louisiana State University