Amy Verhulst
Sheboygan,WI
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Dedicated nursing student with diverse clinical experience across Medical Surgical Units, Labor and Delivery, Behavioral Health, and long-term care facilities. Proven ability to deliver compassionate patient care and collaborate effectively within interdisciplinary teams. Committed to advancing skills in patient assessment and healthcare delivery. Seeking to leverage clinical expertise in a dynamic nursing role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Kohler Co.
SHEBOYGAN, WI
08.2017 - Current
- Delivered expert technical support to customers and resolved broad array of issues.
- Maintained accurate records of all customer interactions in the SalesForce system.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Assisted in developing strategies to improve the overall customer experience.
- Collaborated with other departments such as Sales, Marketing, and Technical Support.
- Resolved escalated customer complaints in a timely manner.
- Delivered comprehensive training sessions for new hires.
Education
Associate Degree in Nursing - Nursing
Lakeshore College
05-2025
Associate of Science -
UW Green Bay
Sheboygan, WI05-2023
High School Diploma -
Sheboygan North High School
Sheboygan, WI06-2013
Skills
- Representative training
- Cross-functional collaboration
- Policy improvement
- Complaint resolution
- Quality assurance
- Staff training
Affiliations
- Appalachian Service Project.
- Homeless Count in Sheboygan.
- LCSNA Board Member at Lakeshore College.
Certification
- NIHSS Stroke Scale Certified.
Languages
English
Professional
Timeline
Senior Customer Service Representative
Kohler Co.
08.2017 - Current
Associate Degree in Nursing - Nursing
Lakeshore College
Associate of Science -
UW Green Bay
High School Diploma -
Sheboygan North High School