Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Cosby

Springfield,OH

Summary

Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.

Overview

13
13
years of professional experience

Work History

Senior Customer Service Representative

Lineage Logistics
12.2021 - Current
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing billing inquiries and resolving discrepancies.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Provided training and support to onboarding employees.
  • Worked well in a team setting, providing support and guidance.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Home Health Care Manager

Consumer Support Services
03.2012 - 12.2021
  • Led multidisciplinary teams to deliver coordinated care tailored to individual patient needs, improving overall health outcomes.
  • Conducted thorough assessments of patients'' physical, emotional, social, and environmental needs to inform customized care plans.
  • Implemented data-driven quality improvement initiatives that resulted in enhanced patient safety and overall service excellence.
  • Enhanced the overall client experience by addressing concerns promptly, maintaining open lines of communication, and keeping patients/families informed about changes in their care plans or health status.
  • Managed financial aspects of home healthcare operations, including budgeting, billing, and expense tracking, ensuring cost-effective service delivery.
  • Enhanced patient care by developing and implementing individualized home health care plans.
  • Trained new staff members on best practices for home health care.

Education

High School Diploma -

Fairborn High School
Fairborn, OH
05-2011

Skills

  • Customer support
  • Staff training
  • Representative training
  • Email management
  • Computer skills
  • Microsoft office
  • Customer account management
  • Staff education and training
  • Salesforce
  • MS office
  • Order processing
  • Data entry

Timeline

Senior Customer Service Representative

Lineage Logistics
12.2021 - Current

Home Health Care Manager

Consumer Support Services
03.2012 - 12.2021

High School Diploma -

Fairborn High School

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