Amy W. Allen
Kansas City,MO
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.
Overview
38
38
years of professional experience
Work History
Merchandiser
Breakthru Beverage Corporation
550 E. 13th Avenue North Kansas City, MO 64116
05.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Owner/Managing Member
The Lost Bar
07.2009 - Current
- Managed account activities such as payroll, accounts received and accounts payable
- Processed weekly orders with distribution representatives and maintained inventory control
- Led bartender and barback recruitment, training, development, and scheduling
- Scheduled and planned special events
- Tended bar and provided excellent customer service to patrons
Inside Sales Representative
Med 4 Home Pharmacy
09.2008 - 09.2009
- Communicated with Medicare patients daily to set them up for oxygen
- Worked in an operating system to enter orders daily
- Established rapport with new and existing customers, along with coworkers by providing excellent customer service
Inside Sales Representative
Dayton Superior
04.2007 - 05.2008
- Fielded phone calls from customers with concrete chemical and supply orders
- Worked directly within computer software to enter orders and provide quotes
- Actively participated in trade shows to show product
- Organized entertainment events for customers, as well as company dinners with other sales representatives to talk over products
Orthodontic Assistant
Braces by Billings
05.1987 - 04.2007
- Effectively managed patient records and inventory orders
- Consulted with new patients on procedures and instruction of new appliances
- Exposed and processed x-rays, completed impressions and the placement of braces
- Built a loyal patient following, frequently requested by patients to serve as their orthodontic assistant
- Maintained a clean, sterile, and positive environment optimizing patient comfort and safety
- Travelled to satellite offices weekly
Skills
- Payroll Management
- Accounts Receivable
- Accounts Payable
- Inventory Control
- Recruitment
- Training
- Event Planning
- Customer Service
- Communication
- Order Processing
- Software Proficiency
- Trade Show Participation
- Organizational Skills
- Patient Record Management
- Consultation
- X-ray Processing
- Impression Completion
- Braces Placement
- Patient Relationship Building
- Sterile Environment Maintenance
- Travel Management
- Problem Solving
- Leadership
- Time Management
- Adaptability
- Calm Under Pressure
- Quick Learner
Timeline
Merchandiser
Breakthru Beverage Corporation
05.2024 - Current
Owner/Managing Member
The Lost Bar
07.2009 - Current
Inside Sales Representative
Med 4 Home Pharmacy
09.2008 - 09.2009
Inside Sales Representative
Dayton Superior
04.2007 - 05.2008
Orthodontic Assistant
Braces by Billings
05.1987 - 04.2007