Desiree Lugo
Maricopa,AZ
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Merchandiser
Kohl’s
Phoenix , AZ
05.2024 - Current
- Assisted customers with locating desired items within store locations.
- Established processes for tracking damaged goods returns from retail outlets.
- Coordinated promotional events such as special sales or clearance items.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Assistant Store Manager
Ross Dress for Less
Tempe , Arizona
07.2021 - 05.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided training to new employees on company policies and procedures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
Front End Supervisor
Ross Dress for Less
Fontana, California
07.2013 - 07.2021
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Welcomed large volume of guests and improved overall customer service.
- Processed payments promptly for customers to exceed productivity standards.
- Processed refunds and exchanges according to company policy.
Education
High School Diploma -
Zupanic High School
Rialto, CA05-2012
Skills
- POS
- Sales Techniques
- Stock replenishment
- Cost Analysis
- Visual Merchandising
- Stock control
- Friendly and outgoing
- POS systems knowledge
- Employee Scheduling
- Recruitment and hiring
- Store Merchandising
- Loss Prevention
- Operations Management
- Operational budgeting
- Payroll Management
- Customer Service
- Money Handling
Timeline
Merchandiser
Kohl’s
05.2024 - Current
Assistant Store Manager
Ross Dress for Less
07.2021 - 05.2024
Front End Supervisor
Ross Dress for Less
07.2013 - 07.2021
High School Diploma -
Zupanic High School