Summary
Accomplishments
Skills
Work History
Education
Certification
Work Availability
Overview
Hi, I’m

Amy Walsh

Seminole,FL
Work begins when the fear of doing nothing at all finally trumps the terror of doing it badly.
Alain de Botton
Amy Walsh

Summary

Accomplished Operations & Compliance Manager with over 20 years of progressive experience leading cross-functional teams, overseeing complex operational workflows, and managing high-stakes compliance portfolios in dynamic environments. Recognized for exceptional performance with consecutive “Highly Effective” ratings, reflecting a consistent ability to exceed organizational goals and deliver measurable, impact-driven results. Demonstrates advanced expertise in Project Lifecycle Management, Data Analytics, and Regulatory Compliance, leveraging performance metrics to inform strategic decisions, mitigate risks, and enhance program effectiveness. Adept at fostering strong stakeholder relationships, resolving complex challenges through data-driven insights, and mentoring teams to achieve peak performance.

Accomplishments

  • Operational Excellence: Consistently earned "Highly Effective" ratings (2021–2026), reflecting peak performance in executing complex operational workflows and maintaining 100% regulatory compliance.
  • Workflow Optimization: Engineered a high-efficiency project management framework that reduced administrative task duration by 66% (from 6 hours to 2 hours), significantly increasing departmental productivity.
  • Strategic Program Growth: Spearheaded a multi-year initiative that achieved a 150% increase in stakeholder participation (from 30% to 75%) through improved resource coordination and community buy-in.
  • Cross-Functional Leadership: Co-authored and managed the end-to-end design and implementation of a school-wide technical program, coordinating a 15-member multi-disciplinary team.
  • Personnel Management: Directed and mentored a 9-member staff, ensuring adherence to safety protocols, organizational standards, and high-stakes performance benchmarks.
  • Data Systems Development: Leveraged Microsoft Excel to design and deploy automated inventory tracking and data analysis tools, optimizing reporting accuracy and resource oversight.
  • Leadership Recognition: Honored as Site-Based Professional of the Year (2021) and a finalist for specialized program advocacy, recognizing outstanding contributions to organizational growth.
  • Compliance Remediation: Executed thorough audits on 60+ high-priority portfolios, identifying and resolving misalignments for 23% of the target population to uphold institutional standards.

Skills

  • Leadership & Team Development
  • Strategic Thinking & Decision-Making
  • Stakeholder Communication & Relationship Management
  • Problem-Solving & Conflict Resolution
  • Adaptability & Organizational Agility
  • Project Lifecycle Management
  • Performance Metrics & Data Analytics
  • Risk Assessment & Compliance Management
  • Resource Allocation & Operational Planning
  • Learning Program Development & Instructional Design

Work History

Douglas Jamerson, Jr. Elementary
St. Petersburg, FL

PROGRAM, OPERATIONS & COMPLIANCE MANAGER
08.2023 - Current

Job overview

Operational Leadership & Strategy

  • Directed operational activities for teams of up to 30, ensuring 100% adherence to safety and regulatory protocols while consistently enhancing team performance metrics.
  • Spearheaded cross-functional collaboration as a program liaison, leveraging subject matter expertise to secure resources and ensure alignment with institutional goals.
  • Managed multiple strategic projects and workstreams, maintaining oversight of timelines, resource allocation, and budgetary constraints to meet high-stakes program objectives.
  • Established efficient communication frameworks among stakeholders to expedite decision-making processes and tackle multifaceted organizational challenges using data-driven insights.

Compliance & Risk Management

  • Executed thorough audits on 60 high-priority cases, identifying and remediating misalignments for 23% of the target population to ensure full regulatory compliance.
  • Maintained meticulous, audit-ready documentation and oversight of case activities, identifying potential risks early to uphold rigorous industry standards.
  • Analyzed complex records and transcripts to evaluate compliance levels, highlighting risk areas and implementing corrective measures effectively.
  • Coordinated with cross-functional teams to establish comprehensive compliance guidelines and standardized expectations across all departments.

Process Optimization & Technology

  • Designed and implemented a custom project management template that significantly reduced specialized documentation processing time (previously 6 hours, now 2 hours).
  • Engineered a QR code-driven data collection system to optimize reporting accuracy and streamline real-time performance tracking.
  • Streamlined onboarding and talent acquisition processes for new staff and university interns, ensuring comprehensive preparation and 100% "Day One" readiness.
  • Evaluated industry best practices and performance data to refine operational workflows, reducing redundancies and improving service outcomes.

Training & Stakeholder Engagement

  • Orchestrated program-wide awareness initiatives, increasing stakeholder participation from 30% to 75% over three years through strategic buy-in and resource coordination.
  • Facilitated engaging compliance training sessions, ensuring staff and stakeholders remained current on all relevant policies and regulatory requirements.
  • Mentored and coached junior team members, fostering professional growth and elevating overall team effectiveness through targeted training solutions.

Seventy-Fourth Street Elementary
St. Petersburg, FL

STAFF DEVELOPMENT & PROGRAM COORDINATOR
08.2021 - 06.2023

Job overview

  • Facilitated the professional development and technical training of new paraprofessionals, focusing on student engagement strategies and effective family communication protocols.
  • Successfully pivoted into a high-compliance ASD program, rapidly mastering and implementing complex Individualized Education Program (IEP) frameworks and regulatory requirements.
  • Engaged in targeted professional development and advanced behavioral data training to ensure 100% alignment with site-based operational standards.
  • Acted as a primary liaison between the instructional team and families, fostering transparent communication and collaborative support for student-centered goals.
  • Coordinated program schedules, ensuring alignment with educational goals and resources.
  • Mentored new staff members, providing guidance on program protocols and best practices for success.
  • Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.

Douglas Jamerson, Jr. Elementary
St. Petersburg, FL

DEPARTMENTAL OPERATIONS LEAD
08.2005 - 08.2021

Job overview

  • Oversaw departmental operations as Team Lead for 10+ years, ensuring team goals and resources were strategically aligned with our school’s mission.
  • Analyzed behavioral and academic data to identify trends, mitigate risks, and maintain full compliance with regulatory standards.
  • Facilitated communication across multiple departments to coordinate complex projects and improve the efficiency of our shared workflows.

Education

University of South Florida

Master of Arts from Reading Education

University of South Florida

Bachelor of Arts from Elementary Education

Graduate Certificate from Autism Spectrum Disorder, Exceptional Student Education (K-12), Early Childhood Education

Certification

  • Autism Spectrum Disorder (Graduate Certificate)
  • Exceptional Student Education (K-12)
  • Early Childhood Education
  • Licensed Exceptional Student Educator| FLDOE
  • Endorsed Autism Spectrum Disorder| University of South Florida
  • Endorsed ESOL Educator | University of South Florida
Availability
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Overview

21
years of professional experience
1
Certificate