Amy Watznauer
Cumming,US
Summary
Radiologic Technology Student with 8+ years of diverse experience in the hospitality industry, excelling in team collaboration and enhancing guest relations. Demonstrates proficiency in time management, active listening, and critical thinking, with a strong history of staff training and adaptability. Committed to leveraging medical terminology and computer skills to enhance patient care and support organizational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Winery Supervisor
Chateau Elan Resort & Winery
12.2023 - Current
- Handled and resolved customer complaints while ensuring policy adjustments aligned with changing needs
- Developed staff skills through targeted training, resulting in improved performance
- Implemented efficient work schedules that facilitated the meeting of deadlines and guaranteed adequate staffing coverage throughout each shift
- Gathered, organized, and entered diverse data into a digital database
- Worked effectively in fast-paced environments
- Enhanced interdepartmental communication to foster collaboration and ensure successful project outcomes
- Maintained daily report documents
- Assisted managers with employee recruitment and interviews
- Directed daily operations of the tasting room while adhering to company guidelines
Wine Steward/Sommelier
Chateau Elan Resort & Winery
07.2019 - 12.2023
- Developed and hosted charcuterie workshops three times every month
- Oversaw bar service and operations, efficiently managing up to 150+ guests daily
- Provided tailored wine recommendations to guests based on their personal preferences
- Established professional representation with guests, resulting in consistent repeat and referral business
- Poured wines according to service standards
- Resolved problems, improved operations, and provided exceptional customer service
- Delivered engaging winery tours that educated and entertained guests
- Assisted manager in distributing commissions and handling payroll duties
- Handled questions and concerns adeptly, efficiently steering customers towards higher profit items and driving per-ticket revenue
Lead Line Cook/Assistant Sous Chef
Kyma
12.2017 - 05.2019
- Prepared dishes numerous times daily with consistent care, attention to detail, and quality
- Performed routine cleaning procedures across kitchen through safety and sanitation guidelines
- Produced high volume covers over 200 per day and maintained near-perfect customer satisfaction scores
- Trained new employees on food preparation, kitchen equipment use, and sanitation protocols
- Led the planning and direction of high-volume food preparation in a fast-paced environment
- Ensured inventory accuracy by counting stock at the start and end of shifts
- Communicated with waitstaff to ensure accurate special order handling for customers, including those with food allergies and gluten intolerance
- Opened and closed assigned stations per shift
- Maintained up-to-date knowledge of current culinary trends and techniques
Education
Associate of Applied Science - Radiologic Technology
Lanier Technical College
Gainesville, GA12.2026
Bachelor of Science - Business Management
Johnson & Wales University-Online
Providence, RI08.2020
Associate of Science - Culinary Arts
Le Cordon Bleu
Atlanta, GA08.2017
Skills
- Collaborative Teamwork
- Active Listening
- Deadline Adherence
- Adaptability
- Medical Terminology
- Proficient In Computer Applications
- Confident Speaking Abilities
- Staff Training
- Customer Engagement
- Analytical Problem Solving
Certification
American Red Cross- First Aid/CPR/AED, Exp: 03/2026
Affiliations
Student Member of ASRT- 2024
Timeline
Winery Supervisor
Chateau Elan Resort & Winery
12.2023 - Current
Wine Steward/Sommelier
Chateau Elan Resort & Winery
07.2019 - 12.2023
Lead Line Cook/Assistant Sous Chef
Kyma
12.2017 - 05.2019
Bachelor of Science - Business Management
Johnson & Wales University-Online
Associate of Science - Culinary Arts
Le Cordon Bleu
Associate of Applied Science - Radiologic Technology
Lanier Technical College
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