Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Webb

9719 Three Way Rd, Bath Springs,TN

Summary

Results-driven professional with extensive experience in claims processing and billing procedures. Demonstrated excellence in problem-solving and time management. Expertise leveraged to enhance customer satisfaction and streamline financial reconciliation.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Lunsford Insurance/Farm Bureau
Decaturville, Tn
08.2023 - Current
  • Guided clients through policy inquiries and claims processing, enhancing their understanding and confidence in services.
  • Resolved customer complaints by investigating issues and implementing effective solutions.
  • Educated clients on coverage options and benefits of various policies, empowering informed decision-making.
  • Provided exceptional customer service through effective communication and problem-solving techniques.
  • Informed customers about billing procedures, processed payments, and assisted with payment option setups.

Pharmacy Technician

Ampharm
Parsons, Tn
10.2000 - 09.2021
  • Obtained prior authorizations for medications to ensure timely processing.
  • Resolved rejected claims promptly to minimize delays in payment and maintain cash flow.
  • Transmitted claims to insurance companies for payment while reconciling EOBs to ensure accurate processing.
  • Verified patient insurance coverage and eligibility for prescription medications accurately.
  • Communicated with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Supported pharmacists by utilizing drug formularies to improve customer service and medication access.

Education

Pharmacy Tech / Program - Pharmacy Tech

Tennessee College of Applied Technology
Jackson, TN
12-2000

Skills

  • Claims processing
  • Prior authorizations
  • Policy verification
  • Customer relationship management
  • Account tracking
  • Problem solving
  • Time management
  • Medication knowledge

Timeline

Customer Service Representative

Lunsford Insurance/Farm Bureau
08.2023 - Current

Pharmacy Technician

Ampharm
10.2000 - 09.2021

Pharmacy Tech / Program - Pharmacy Tech

Tennessee College of Applied Technology
Amy Webb