Amy Welsh

• Coordinated individualized service plans and aligned interventions with client needs, eligibility, and compliance requirements.
• Conducted comprehensive assessments to identify barriers, support priorities, and appropriate referral pathways.
• Monitored case progress, updated documentation, and maintained accurate records across case management systems.
• Facilitated communication among clients, families, providers, and community partners to support service continuity.
• Guided Recovery Coach on case procedures, documentation standards, and client follow-up expectations.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.

• Appeared in court on a regular basis to be the voice of children who were in foster care.
• Supervised daily workflow, aligning priorities with organizational standards and service deadlines.
• Trained staff on procedures, documentation requirements, and quality expectations.
• Reviewed records for accuracy, compliance, and complete case documentation.
• Coordinated schedules, coverage, and workload distribution across team members.
• Facilitated team meetings to communicate updates, expectations, and process changes.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.

• Transcribed physician orders and relayed critical information to nursing staff with accuracy.
• Updated patient charts, census records, and electronic documentation to support timely care.
• Coordinated patient admissions, transfers, and discharges while maintaining accurate unit documentation.
• Managed phone communications, paging, and message routing for unit operations.
• Verified patient information and protected confidentiality in daily clerical workflows.
• Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
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• Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.

As the office manager I took care of all the doctors office needs. I answered phones, made appointments and made sure the medication refills were done in a timely fashion. Dr. Hazle is a psychiartist who specializes in addiction treatment.