Amy Whaley
Locke,NY
Overview
21
21
years of professional experience
Work History
Secretary
Cortland Health Center
Cortland, NY
08.2021 - 06.2022
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
Receptionist
Cayuga Medical Center
Ithaca, NY
01.2017 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Front End Supervisor
Bass Pro Shops
Auburn, NY
09.2013 - 01.2017
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Offered credit applications to customers, cross-selling and converting customers into cardholders.
Cashier
Kinney Drugs Store
Moravia, NY
09.2009 - 03.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Sales Associate/Third Key Holder/Office Manager
JB Robinson Jewelers
Ithaca, NY
11.2007 - 05.2009
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Certified Nursing Assistant
Groton Nusing & Rehab Center
Groton, NY
06.2007 - 09.2007
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Teacher's Aide
James's Square Daycare
Syracuse, NY
11.2005 - 06.2007
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of children.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Promoted physical, mental and social development using classroom games and activities.
- Completed daily reports, meal count sheets and attendance logs.
Certified Nursing Assistant
Mercy Rehabilitation Center
Auburn, NY
09.2003 - 11.2005
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Residential Counselor
Unity House Of Cayuga County
Auburn, NY
01.2001 - 09.2003
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
Cashier
Big Lots
Auburn, NY
09.1997 - 11.2001
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Union Springs High School
Union Springs, NY06.2001
Certified Nursing Assistant
Cayuga Onondaga Boces
Auburn, NY06.2001
Skills
- Microsoft Dynamics
- Oracle Primavera Enterprise Project Portfolio Management
- Blackbaud the Raiser's Edge
- Google Drive
- Confidentiality and Data Protection
- Computers and Technology
- Database and Client Management Systems
- Microsoft Windows
- Multi-Line Telephone Systems
- Microsoft SharePoint
- Document and File Management
- Microsoft Project
- Microsoft Excel
- Microsoft Office
- Appointment Coordination
- Microsoft Outlook
- Web Browser Software
- Office Equipment Operation
- Timekeeping Software
- Messaging Management
- High-Volume Phone Inquiries
- Document Sorting
- Call Forwarding
- Reading Comprehension
- YouTube
- Monitoring
Timeline
Secretary
Cortland Health Center
08.2021 - 06.2022
Receptionist
Cayuga Medical Center
01.2017 - 06.2021
Front End Supervisor
Bass Pro Shops
09.2013 - 01.2017
Cashier
Kinney Drugs Store
09.2009 - 03.2010
Sales Associate/Third Key Holder/Office Manager
JB Robinson Jewelers
11.2007 - 05.2009
Certified Nursing Assistant
Groton Nusing & Rehab Center
06.2007 - 09.2007
Teacher's Aide
James's Square Daycare
11.2005 - 06.2007
Certified Nursing Assistant
Mercy Rehabilitation Center
09.2003 - 11.2005
Residential Counselor
Unity House Of Cayuga County
01.2001 - 09.2003
Cashier
Big Lots
09.1997 - 11.2001
High School Diploma -
Union Springs High School
Certified Nursing Assistant
Cayuga Onondaga Boces