Ashley Cruz
Chicago,IL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat Beauty Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Associate position. Ready to help team achieve company goals. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Secretary
Nationwide Furniture
10.2021 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Recorded expenses and maintained accounting records.
- Entered data into software system and updated customer contacts with information to keep records current.
Beauty Sales Associate
Walgreeens
01.2015 - 12.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Education
No Degree - General Studies
Richard J. Daley College
7500 South Pulaski Rd06.2016
High School Diploma -
John Hancock High School
4044 West 56th Street06.2012
No Degree - High School Education
Lindblom Math And Science Academy
6130 South Wolcott Ave09.2011
Skills
- Business Correspondence
- Microsoft Dynamics
- Multi-Line Phone Systems
- Google Drive
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Project
- Verbal and Written Communication
- Microsoft Windows
- Microsoft Word
- Inventory Purchasing
- Keyboarding Skills
- Meeting Note-Taking
- Critical Thinking
- Time Management
- Active Listening
- Judgment and Decision-Making
- Digital File Management
- Developing Presentation
- Writing
- Microsoft Outlook
- Cash Handling Accuracy
- Sales Expertise
- Customer Service
- Stocking and Replenishing
- Product and Service Sales
- Multitasking Strengths
- Order Supplies
- Cash Register Operation
- Teamwork and Collaboration
- Self-Checkout Assistance
- Reading Comprehension
- Complex Problem-Solving
- Merchandise Display
- Retail Store Operations
- Merchandise Recommendations
- Exceeding Customer Expectations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Secretary
Nationwide Furniture
10.2021 - Current
Beauty Sales Associate
Walgreeens
01.2015 - 12.2016
No Degree - General Studies
Richard J. Daley College
High School Diploma -
John Hancock High School
No Degree - High School Education
Lindblom Math And Science Academy