Amy Wickerham
3019 Sleeping Bear Act ,OH
Summary
Proven track record in enhancing office efficiency and patient care, demonstrating exceptional skills in document conversion and fostering team bonding. Excelled in maintaining confidentiality, streamlining data archiving processes, and improving patient satisfaction through compassionate support. Achieved a notable increase in efficient patient scheduling and record-keeping accuracy.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
City of Carlsbad
Carlsbad, CA
08.2018 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Substitute Teacher
Fort Smith Public Schools
Fort Smith, AR
08.2016 - 06.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Nursing Assistant
Crane School District
Yuma, AZ
08.2007 - 01.2008
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Medical Office Secretary
North Florida Chest Physicians
Jacksonville, FL
06.2006 - 06.2007
- Handled insurance claims processing accurately, minimizing delays in reimbursement and coverage disputes.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Collaborated closely with medical personnel to provide administrative support during special projects or initiatives as needed.
- Scanned prescriptions and reports into Type database.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
Certified Nursing Assistant
St Vincent's Private Hospital
Jacksonville, FL
02.2005 - 06.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate Of General Studies - General Studies
Arizona Western College
Yuma, AZ01.2002
Skills
Report analysis
Compensation and benefits
Spreadsheet management
Document conversion
Filing and data archiving
Team Bonding
Patient Scheduling
Documentation and reporting
Meeting arrangements
Timeline
Administrative Assistant
City of Carlsbad
08.2018 - 05.2024
Substitute Teacher
Fort Smith Public Schools
08.2016 - 06.2017
Nursing Assistant
Crane School District
08.2007 - 01.2008
Medical Office Secretary
North Florida Chest Physicians
06.2006 - 06.2007
Certified Nursing Assistant
St Vincent's Private Hospital
02.2005 - 06.2007
Associate Of General Studies - General Studies
Arizona Western College