Amy Wiggin
Bass Pro Shops
Fort Wainwright,AK
17
years of professional experience
Results-driven professional with strong customer service skills and a focus on enhancing client satisfaction. Proven ability to manage social media interactions and streamline communication for optimal project outcomes.
Work History
Social Media Specialist
2 Years 2 Months- Provided insights on audience behavior to guide future campaign development.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Upheld a consistent brand voice across all channels, tailoring messaging to align with specific platform demographics while maintaining overall company identity.
- Improved customer satisfaction by offering timely support and information through social media channels.
- Reduced response times to inquiries on social media platforms, enhancing overall customer service experience.
Customer Care Representative
1 Year 8 Months- Resolved customer inquiries via phone, chat and email, enhancing overall satisfaction.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Managed returns and exchanges efficiently, ensuring compliance with store policies.
- Assisted in training new team members on customer service protocols and best practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Project Coordinator
4 Years 3 Months- Coordinated project schedules, ensuring alignment with client timelines and resource availability.
- Collaborated with subcontractors to streamline communication and enhance workflow efficiency.
- Implemented tracking systems for project milestones, improving visibility of progress and deadlines.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Analyzed project needs to determine necessary permits, optimizing resource allocation and planning.
Office Manager
1 Year- Managed office supplies inventory and procurement processes to ensure operational efficiency.
- Developed and implemented streamlined office procedures, enhancing team productivity and communication.
- Coordinated scheduling for meetings, appointments, and events, optimizing time management for senior staff.
- Implemented new document management systems that increased organization and retrieval speed of files.
- Fostered a positive office culture through effective team-building activities and conflict resolution strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administrative Assistant
2 Years 2 Months- Coordinated scheduling and logistics for multiple projects, ensuring timely completion.
- Managed communication between departments, enhancing collaboration and information flow.
- Enhanced customer service protocols, resulting in improved client satisfaction ratings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma
Skills
Social media management
Professional communication
Critical thinking
Office administration
Timeline
Social Media Specialist
Bass Pro Shops
06.2024 - CurrentRead More
Customer Care Representative
Bass Pro Shops
10.2022 - 06.2024Read More
Project Coordinator
Overland Concrete Construction
04.2014 - 07.2018Read More
Office Manager
Matthews and Associates
04.2013 - 04.2014Read More
Administrative Assistant
Builder Designs
02.2010 - 04.2012Read More
Olathe North High School
High School Diploma
Read More