Amy Wilson
Ruther Glen,VA
Summary
Detail-oriented maintenance professional with a proven track record in implementing preventive maintenance programs and ensuring safety compliance. Committed to enhancing operational efficiency and meeting service requests with precision.
Professional helper committed to high standards and achieving results. Extensive experience in support roles with focus on efficiency and reliability. Known for strong team collaboration and adaptability to changing needs, consistently delivering dependable assistance. Expertise in problem-solving and effective communication, enhancing operational success.
Overview
5
5
years of professional experience
Work History
DPU Operation Helper
Henrico County Public Utilities
Glen Allen, VA
04.2025 - Current
- Performed essential maintenance tasks to uphold equipment functionality and reliability.
- Collaborated with skilled technicians to ensure proper installation of utility infrastructure components.
- Utilized hand tools and equipment with a strong emphasis on safety compliance.
- Coordinated with team members to enhance efficiency in fulfilling service requests with precision.
- Maintained comprehensive documentation of daily activities and maintenance logs for precise record-keeping.
- Engaged in training sessions to deepen understanding of utility operations and procedures.
- Participated in site clean-up efforts to enhance safety and organization within the workspace.
- Executed tasks in accordance with supervisor directives to ensure timely completion.
- Organized and maintained work areas to enhance productivity and ensure safety standards.
- Executed manual labor and diverse tasks to drive team success.
- Utilized equipment effectively to ensure a safe work environment and prevent injuries.
- Enhanced understanding of industry best practices by engaging regularly with seasoned colleagues to exchange insights.
- Ensured optimal functionality of tools and equipment through regular maintenance.
- Installed ladders and access equipment to ensure safe and efficient work environments.
- Oversaw SPS and water operations during adverse weather conditions.
- Facilitated effective holding of wastewater in tanks to ensure compliance during WWTP maintenance.
- Utilized Cityworks to efficiently manage and complete work orders for daily and weekly tasks.
- Supported supervisor in maintaining accurate roll call records for team members.
- Executed calibration and maintenance procedures for pH and chlorine analyzers to ensure accurate readings.
- Facilitated installation of new remote pH and chlorine analyzer, known as the Halogen system.
- Supported implementation of new remote monitoring system to enhance SCADA functionality.
- Adapted to scheduling needs by being available for call duties on weekends and holidays.
- Supported installation of utility infrastructure under supervision of skilled technicians.
- Assisted with routine maintenance tasks to ensure operational efficiency.
- Assisted in installation and maintenance of utility systems, ensuring operational efficiency.
- Operated tools and equipment safely to support daily utility operations.
Maintenance Director
Viva Senior Living
Stafford, VA
09.2024 - 04.2025
- Oversaw maintenance schedules ensuring timely repairs and facility upkeep.
- Implemented preventive maintenance programs enhancing operational efficiency.
- Trained and supervised maintenance staff fostering teamwork and skill development.
- Conducted regular inspections identifying safety hazards and compliance issues.
- Collaborated with vendors to procure quality supplies at competitive prices.
- Developed and maintained inventory management system for parts and equipment.
- Managed budgets effectively optimizing cost-saving initiatives in maintenance operations.
- Streamlined communication processes between departments improving service response times.
- Monitored building systems and directed preventive maintenance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Verified building areas were working optimally and kept clean.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Implemented emergency response plans and procedures for facility-related incidents, ensuring a swift and coordinated approach to minimize impact.
- Implemented energy-efficient solutions throughout facilities, resulting in cost savings and a reduced environmental impact.
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
- Supervised employee performance, preventive maintenance, and safety.
- Supervised safety, prevention and fire protection programs.
- Defined clear targets and objectives and communicated to other team members.
Maintenance Director
Commonwealth Senior Living
Stafford, VA
05.2024 - 09.2024
- Executed comprehensive evaluations of staff performance, delivering constructive feedback and fostering professional development within maintenance department.
- Enhanced facility efficiency through implementation of preventative maintenance programs and coordination of repair projects.
- Evaluated technical documentation to execute equipment maintenance and repair tasks.
- Implemented enhanced training programs for maintenance personnel, ensuring comprehensive skill development.
- Implemented regular inspections to enhance workplace safety and mitigate hazards.
- Led a team of technicians, delivering training and guidance to uphold high-quality workmanship standards.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintenance Director
Cambridge Gardens Senior Living
Spotsylvania, VA
10.2023 - 05.2024
- Conducted thorough evaluations of staff performance, offering feedback and opportunities for professional growth within the maintenance department.
- Improved facility efficiency by implementing preventative maintenance programs and coordinating repair projects.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Rolled out improved training programs for maintenance employees.
- Enhanced safety within the workplace by conducting regular inspections, identifying hazards, and addressing issues promptly.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed a team of technicians, providing training and guidance to ensure high-quality workmanship in all tasks performed.
- Established clear procedures for handling repairs, planning maintenance and completing building updates.
- Provided guidance to management regarding project bids for onsite improvements.
- Reduced downtime for equipment by streamlining maintenance procedures and optimizing scheduling processes.
- Established strong vendor relationships to secure quality products and services at competitive prices, reducing overall expenses.
- Monitored inventory levels of supplies and equipment, maintaining adequate stock to support efficient facility maintenance efforts.
- Collaborated with other department heads to identify areas for improvement in facility management and create long-term plans for success.
Area Manager of Operations
Kings Dominion Theme Park
Doswell, VA
06.2021 - 10.2023
- Oversaw daily operations, ensuring efficient workflow across multiple departments.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Coordinated cross-functional teams to execute special events and seasonal activities.
- Mentored junior managers, enhancing leadership skills and operational competencies within the team.
- Led safety compliance initiatives, fostering a culture of safety among employees and guests.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Improved employee productivity through effective training programs and performance evaluations.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enforced compliance with local, state and federal regulations and company standards.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Science - Medical Assistent
Centura Collage
Richmond VA08-2018
Skills
- Active learning
- Teamwork and collaboration
- Attention to detail
- Following directions
- Excellent communication
- Heavy lifting
- Flexible schedule
- Punctual and reliable
- Safety procedures
- Decision-making
- Materials handling
Timeline
DPU Operation Helper
Henrico County Public Utilities
04.2025 - Current
Maintenance Director
Viva Senior Living
09.2024 - 04.2025
Maintenance Director
Commonwealth Senior Living
05.2024 - 09.2024
Maintenance Director
Cambridge Gardens Senior Living
10.2023 - 05.2024
Area Manager of Operations
Kings Dominion Theme Park
06.2021 - 10.2023
Associate of Science - Medical Assistent
Centura Collage