Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Amy Witcher

Scottsville,KY

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating a positive shopping experience and optimizing store performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Oreilly Auto Pats
09.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training, and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at the front counter, answering questions regarding products.
  • Planograms to ensure the store is up to date and organized
  • Closing store, doing night shift duties, including locking up the store and money
  • Going to other stores to help out and do inventory for the whole

Sales Associate

Victoria Secret
06.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Forklift Operator

Dollar General Distribution Center
07.2015 - 06.2022
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Car Hopper

Sonics Drive In
02.2015 - 07.2015
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
  • Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
  • Completed milkshakes and ice cream desserts for customers.

Education

No Degree - General Studies

Skyctc
Bowling Green, KY

High School Diploma -

Allen County Scottsville High School
Scottsville, KY
06-2016

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Cash management
  • Shift scheduling
  • Recruitment and hiring
  • Inventory control
  • Employee training
  • Store merchandising
  • Documentation and reporting
  • Bank deposit procedures
  • Employee terminations
  • Friendly and positive

Timeline

Store Manager

Oreilly Auto Pats
09.2022 - Current

Sales Associate

Victoria Secret
06.2022 - 11.2022

Forklift Operator

Dollar General Distribution Center
07.2015 - 06.2022

Car Hopper

Sonics Drive In
02.2015 - 07.2015

No Degree - General Studies

Skyctc

High School Diploma -

Allen County Scottsville High School

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Amy Witcher