Amy Wood
Oklahoma City,37
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Technical Expert
Apple
Oklahoma City, OK
02.2017 - 10.2021
- Scheduled appointments for repairs.
- Monitored repair process and kept customers updated with status and coordinate repair pickups via email and phone.
- kept track of inventory and ordered parts as needed.
- Acted as a mentor and trainer to peers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Implemented preventive maintenance measures to decrease emergent issues.
- Devised solutions to operations issues related to iphones, iPads, Apple Watch, iPods and ios, working both in person and in live chat.
- Conducted diagnostic procedures using using test scripts, personal expertise and probing questions to determine root cause of customer problems and provide accurate repair recommendations
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Helped streamline repair processes and update procedures for support action consistency.
- Increased sales by educating prospects on benefits of upgrading products and/or services in comparison to moving forward with repairs of current products.
- Uploaded new software, rolled out updates and applied patches to ios devices upon release.
Enterprise Sales
Dell EMC
Oklahoma City, OK
08.2015 - 02.2017
- Listened carefully to medium business customers' needs and recommended best-in-class dell server, storage, and networking solutions to resolve issues.
- Documented customer interactions using SalesForce to capture data in processing system.
- Organized team meetings to strategize weekly. Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Communicated with customers via email and phone to determine needs and provided suitable information on products and services to cultivate tailored solutions for each individual customer.
- Scheduled meetings between customers and outside sales team.
- Achieved sales goals and service targets by \securing new customer relationships and cold new calling leads.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and planning.
Sales Representative
Cox Communications
Oklahoma City, 37
08.2014 - 08.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
Education
Associate Of Arts And Sciences - Liberal Arts And Sciences
Rose State College
Oklahoma City, OK07.2020
Skills
- Collaborative Team Player
- Analytical and Methodical
- Organization
- Detail Oriented
- Multi-Tasking
- Resolving Problems and Incidents
- Customer Communication and Empathy
- Service Schedule Coordination
- Issue and Resolution Tracking
- Critical Thinking
Timeline
Technical Expert
Apple
02.2017 - 10.2021
Enterprise Sales
Dell EMC
08.2015 - 02.2017
Sales Representative
Cox Communications
08.2014 - 08.2015
Associate Of Arts And Sciences - Liberal Arts And Sciences
Rose State College
Similar Profiles
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Chris IshimweChris Ishimwe
Customer Service Advisor at AppleCustomer Service Advisor at Apple
Rohn BeardRohn Beard
Inside Business Expert (RCC) at AppleInside Business Expert (RCC) at Apple
Jonah LoucksJonah Loucks
Social Media Specialist at AppleSocial Media Specialist at Apple
Isa MukhtarovIsa Mukhtarov
Laravel/Vue Full-stack Developer at SOLID SOLUTIONSLaravel/Vue Full-stack Developer at SOLID SOLUTIONS