Tyler Sandoval
Carson,CA
Summary
Versatile Member of Technical Staff enthusiastic about taking on any technical challenge with a forward-thinking and resourceful approach.
Experienced Apple Technician with over 4 years of experience with the Genius Bar. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Agile Technician skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions.
Overview
10
10
years of professional experience
Work History
Technical Expert
Apple
Manhattan Beach, CA
10.2016 - Current
- Implemented process improvements to improve customer experience and increase collaboration amongst All retail employees.
- Helped create innovative solutions to meet changing market demands and future growth plans regarding REP device symptoms.
- Helped streamline repair processes with inclusion of Apple Support App/Chat Support/AHA experience for support action consistency.
- Increased sales by educating clients on benefits of New products and services in comparison to Out of Warranty Repair options.
- Explained technical information in clear terms to non-technical individuals to promote better understanding & maintain positive NPS metrics.
- Shared support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Retail Sales Consultant
AT&T
Torrance, CA
09.2015 - 09.2016
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Exceeded sales goals by utilizing exemplary customer service skills.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
LG Product Vendor
Best Buy
Torrance, CA
10.2011 - 09.2015
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
Associate of Science - Business Administration And Management
Los Angeles Harbor College
Wilmington, CA06.2017
High School Diploma -
North Torrance High
Torrance, CA06.2011
Skills
- Highly Professional
- Multitasking and Prioritization
- Customer Service Support
- Active Listening
- Interpersonal Skills
- Verbal and Written Communication
- Hardware and Software Repair
- Organizational Skills
- Collaborative Team Player
- Online Chat Support
- Mobile Device Repair
Hobbies
Born and raised in the South Bay.
Love to Surf/Skate/Snowboard
When i am not at work I love to attend Jujitsu classes at my local UFC gym.
I consider myself a Starbucks addict
I am a HUGE Harry Potter Fan
Love to go to Disney with my Girlfriend
Love to learn new songs to play on my acoustic guitar
Believe it or not, cleaning my house is one of my favorite hobbies!
I am in my happy place when i am at the beach!
Timeline
Technical Expert
Apple
10.2016 - Current
Retail Sales Consultant
AT&T
09.2015 - 09.2016
LG Product Vendor
Best Buy
10.2011 - 09.2015
Associate of Science - Business Administration And Management
Los Angeles Harbor College
High School Diploma -
North Torrance High