Summary
Overview
Work History
Education
Skills
References
Timeline
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Ryan Cox

Deer Park,TX

Summary

Dependable Technical Expert with two years of comprehensive helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Demonstrates proficiency in providing technical support and troubleshooting across diverse IT systems. Utilize and create documentation to resolve client issues. Consistently recognized for the ability to diagnose and efficiently resolve complex technical issues, ensuring minimal disruption to client operations. Now seeking to leverage expertise and deliver meaningful contributions to a dynamic IT team and assist in its success.

Overview

2
2
years of professional experience

Work History

Technical Expert

BroCoTec, LLC.
Houston , TX
08.2022 - Current
  • Identified and resolved technical issues related to software applications.
  • Provided training and support to end-users on new technologies.
  • Supported the development of technical documentation for internal users.
  • Troubleshot network connectivity problems for remote users.
  • Monitored system performance and identified potential issues before they occur.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Oversaw daily performance of computer systems.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Evaluated software or hardware to recommend improvements or upgrades.

Education

IT-Dsktp Sup/MS Ntwk Certificate of Technology - Information Technology

San Jacinto College District
Pasadena, TX
05-2024

Skills

M365 Admin Center

  • User management, Group management, License management, Identity management
  • Security & compliance, Exchange admin, Teams admin

Microsoft Suite/Web Suite

  • Outlook, OneDrive, Teams, Excel, Powerpoint

Application Support

  • Microsoft apps, 3RD party apps, App installation

Imaging

  • PXi boot, Secure Boot, Build Server management

Domain/Hybrid/Cloud Environments

  • managing OU's & GPO, AD Sync, Join machines to Entra ID,

Computer Repair

  • Run hardware/software diagnostics, Updates, File scan/repair

Troubleshooting

  • Internet connectivity, Virus scans, application errors, Driver updates

Interpersonal Skill

Highly professional, Team player, Customer Support, Training and mentoring, Business Intelligence, User training

References

References available upon request.

Timeline

Technical Expert

BroCoTec, LLC.
08.2022 - Current

IT-Dsktp Sup/MS Ntwk Certificate of Technology - Information Technology

San Jacinto College District

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