Amy Wood
Schenectady
Summary
Looking for a new opportunity to challenge myself personally and professionally, playing a key role in my employer’s growth and profitability.
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
22
22
years of professional experience
Work History
Operations Manager
ADG Dental Services
Rotterdam
01.2022 - Current
- Enforced federal, state, local and company rules for safety and operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Managed scheduling, training and inventory control.
- Created detailed reports on the performance of individual departments within operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Enrollment Specialist
MVP Healthcare
Schenectady
01.2018 - Current
- Cultivate and maintain excellent working relationships with brokers, Benefit Administrators as well as internal MVP departments and staff
- Enter all pertinent information into the appropriate database
- Verify eligibility for members and enroll clients
- Document claim forms for medical, dental and miscellaneous documents into the appropriate data base
- Navigate Macess ques for all appropriate paperwork
- Process reports from the PCS2 Database
- Expedite member enrollment in Caremark
Call Center Supervisor
Saratoga Schenectady Gastroenterology
12.2010 - 01.2018
- Oversight of exchange messages responsibilities
- Monitored provider schedules to assure effective patient access
- Reviewed and analyzed weekly/monthly phone productivity reports
- Conducted training of manager for the call center
- Liaison between call center staff member and practice admins
- Scheduled appointments for 18 providers in 3 different locations
- Handled intake requests from multiple hospitals
- Reached out to appropriate provider to verify coverage
Maddelone and Associates
01.2003 - 01.2005
- Screen applicants prior to showing apartments
- Showing apartments
- Collecting application fees
- Presenting rental application to owner
Education
High School Diploma -
Schenectady High School
Skills
- Enrollment verification
- Customer service expertise
- Benefits administration
- Reporting and analytics
- Insurance coverage verification
- Call center customer service
- Vendor relations
- Inventory control
- Scheduling management
- Customer service
- Team building
- Client relationships
Timeline
Operations Manager
ADG Dental Services
01.2022 - Current
Enrollment Specialist
MVP Healthcare
01.2018 - Current
Call Center Supervisor
Saratoga Schenectady Gastroenterology
12.2010 - 01.2018
Maddelone and Associates
01.2003 - 01.2005
High School Diploma -
Schenectady High School