Ariana Alanis
Rosharon,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Healthcare Enrollment Specialist
Papa Health
10.2022 - Current
- Facilitate the enrollment process for new patients, ensuring accurate completion of enrollment forms and verifying eligibility for insurance coverage
- Conduct thorough reviews of enrollment documentation to ensure compliance with regulatory requirements and internal policies
- Collaborate with patients, insurance providers, and healthcare professionals to resolve enrollment-related issues and ensure a seamless enrollment experience
- Maintain detailed records of enrollment activities, updating patient information and documentation in accordance with HIPAA regulations.
Collections Representative
Harris County Toll Road Authority
09.2022 - 10.2022
- Managed a portfolio of delinquent accounts, effectively minimizing outstanding debts and improving overall collection rates
- Conducted thorough investigations to locate customers and gather necessary information for debt recovery
- Communicated with customers via phone, email, and written correspondence to negotiate payment arrangements and resolve outstanding debts
- Maintained accurate and detailed records of collection activities, documenting all interactions and updating account information.
Customer Care Representative
Medix
03.2021 - 09.2022
- Responded to customer inquiries and provided product support through various communication channels, including phone, email, and chat
- Addressed technical issues and troubleshooting inquiries, escalating complex problems to the appropriate department when necessary
- Successfully resolved customer complaints and inquiries, ensuring high customer satisfaction and retention rates
- Collaborated with cross-functional teams to improve customer support processes and enhance the overall customer experience.
Patient Scheduler
First Choice Health
04.2019 - 03.2021
- Managed a high volume of incoming calls and inquiries, scheduling patient appointments according to availability and urgency
- Collaborated with healthcare providers and clinical staff to optimize appointment schedules and accommodate urgent cases
- Assisted in coordinating referrals and obtaining pre-authorization for scheduled procedures
- Verified patient insurance information and obtained necessary authorizations for scheduled procedures.
Education
High School Diploma -
SOUTH HOUSTON HIGH SCHOOL
Skills
- Customer Service Excellence
- Verbal and Written Communication
- Time Management and Prioritization
- Multitasking and Organization
- Healthcare Enrollment Processes
- Eligibility Verification
- Insurance Plans and Coverage
- Enrollment Documentation and Compliance
- Attention to Detail
- Strong Problem-Solving
- Analytical and Critical Thinking
- Data Entry and Record Management
- Multitasking and Prioritization
- Communication and Interpersonal Skills
- Teamwork and Collaboration
- HIPAA Compliance
- Accounts Receivable Management
- Collection Techniques and Strategies
- Negotiation and Conflict Resolution
- Proficient in Collection Software and Tools
- Technological Proficiency
- Remote Collaboration Tools
- Proficient in CRM Software
- Proficient Ticketing Systems
- Knowledge of Product and Service
- Ability to Adapt and Learn Quickly
- Positive Attitude and Professional Demeanor
- Appointment Scheduling
- Patient Registration and Intake
- Electronic Medical Records (EMR) Systems
- Patient Service Excellence
- Knowledge of Medical Terminology
- 55 WPM Typing Speed
- Exceptional communication
- Documentation Management
- Reporting and Analytics
- Data entry skills
- Strong Organization
- Marketing knowledge
- Deadline Management
- Benefits Administration
- Application verification
- Enrollment Verification
- Critical Thinking
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Healthcare Enrollment Specialist
Papa Health
10.2022 - Current
Collections Representative
Harris County Toll Road Authority
09.2022 - 10.2022
Customer Care Representative
Medix
03.2021 - 09.2022
Patient Scheduler
First Choice Health
04.2019 - 03.2021
High School Diploma -
SOUTH HOUSTON HIGH SCHOOL