Rosa Estrada
Santee,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable Insurance Representative promoting more than 12 years' expertise successfully working for organizations. Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hard working reliable and team player.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Healthcare Enrollment Specialist
Family Health Centers of San Diego
San Diego, CA
10.2009 - Current
- Work directly with patients to enroll and maintain healthcare coverage. Completes Affordable Care Act (ACA) applications, Medical,Calfresh renewals,Medical Add-ons Newborn referrals and Mcap program and other required updates. Identifi eligibility problems and performs appropriate research, documentation, and follow through to find solutions. Coordinates their appointments to establish care with Providers in the clinics. Provides education regarding ACA to current and prospective members. Help patients enroll in a Health Plan and assign with there PCP. Explains benefits, procedures, and protocols to external and internal customers. Submits required documentation to county. Manages work to meet or exceed goals for response time and quality. perform data entry and record maintenance, update and review data and records associated with enrollments and dis-enrollments. Attend meetings and trainings. I also provide coverage when needed at other Facilities. have Knowledge of Calwin, Calheers microsoft and use of electronics. Complete a large volume of work within strict times and deadlines, provide good efficient and responsive customer service. Im a teamplayer and Multitasker Enjoy working and helping people.
Education
GED -
Online Course
San Diego, CA08-2008
Skills
- Data entry skills
- Deadline Management
- Cross-Functional Teamwork
- Marketing knowledge
Affiliations
- Taking walks with my dog
- enjoy cooking
- family
Languages
English
Professional
Spanish
Professional
Certification
- Covered California certificate
- course training certificates
Timeline
Healthcare Enrollment Specialist
Family Health Centers of San Diego
10.2009 - Current
GED -
Online Course
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