Reyshonae Pratcher
South Euclid,OH
Summary
Versatile professional with a strong background in customer service and data entry. Excelled in enhancing customer satisfaction and streamlining enrollment processes, showcasing exceptional communication and organizational skills. Proven track record in improving efficiency and solving complex issues, demonstrating a commitment to excellence and teamwork.
Overview
9
9
years of professional experience
Work History
Healthcare Enrollment Specialist
Aucera
09.2024 - 12.2024
- Work from home
- Facilitated the enrollment process for individuals into healthcare plans, ensuring accurate and timely submissions.
- Answer inbound calls
- Sent emails
- Data entry
Customer Service Representative/Data Entry
Alight Solutions
04.2023 - 12.2023
- Work from home data entry job
- Assisted customers with inquiries to ensure satisfaction and prompt issue resolution.
- Improved customer satisfaction by addressing concerns effectively and promptly.
- Answered customer calls and emails to provide information and resolve issues.
- Resolved complex customer issues, enhancing overall experience.
- Addressed customer complaints and escalated issues for quick resolution.
- Handled high-volume customer interactions with professionalism and courtesy.
Customer Service Representative
ROi Call Center Solutions
01.2022 - 11.2022
- Work from home customer service representative
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Technician
CVS Pharmacy
04.2021 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Administered Covid test
Cook/server
John Carroll University
05.2020 - 04.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Save Alot
02.2016 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - General
Collinwood High School
Cleveland, OH12.2015
Skills
- Enrollment processes
- Student engagement
- Data entry
- Record maintenance
- Application review
- Customer interaction
- Communication skills
- Organizational skills
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Process improvement
- Client relations
- Information dissemination
- Multitasking abilities
- Document verification
Timeline
Healthcare Enrollment Specialist
Aucera
09.2024 - 12.2024
Customer Service Representative/Data Entry
Alight Solutions
04.2023 - 12.2023
Customer Service Representative
ROi Call Center Solutions
01.2022 - 11.2022
Pharmacy Technician
CVS Pharmacy
04.2021 - 01.2022
Cook/server
John Carroll University
05.2020 - 04.2021
Cashier
Save Alot
02.2016 - 04.2019
Diploma - General
Collinwood High School
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