Ashley Sidney

• Assist clients with Medicare and health plan selection based on individual needs, eligibility, and budget
• Guide customers through enrollment processes while ensuring compliance with federal regulations
• Manage high-volume inbound/outbound calls with professionalism and empathy
• Document interactions and track applications using CRM systems
• Consistently meet or exceed performance and customer satisfaction metrics

• Delivered customized insurance solutions across life, health, auto, and commercial lines
• Educated clients on coverage options, premiums, and benefits
• Built and maintained long-term client relationships through follow-up and service
• Generated new business through networking, referrals, and outreach
• Achieved and exceeded sales goals using consultative selling techniques

• Provided remote support for smartphones, computers, and smart devices
• Diagnosed and resolved hardware, software, and connectivity issues
• Delivered clear step-by-step guidance to users of varying technical skill levels
• Maintained high customer satisfaction and met key performance indicators