Amy Wyma
Muskegon,MI
Summary
I am a skilled US worker in search of employment in Canada. I am an organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Candle Maker
Tales By Light Candle Co
Muskegon, Michigan
05.2016 - Current
- Create and market new candles to sell on various US websites such as Etsy.
- Attended trade shows to promote company's products.
- Kept records of production quantities and quality control checks.
- Ensured all orders were filled accurately and shipped within the specified timeframes.
- Assisted in designing new candle collections to meet customer needs.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Communicate with clients via E-Mail, text, phone and various website interfaces.
Owner, Photographer
Twisted Focus Photography LLC
Muskegon, Michigan
06.2015 - Current
- Organized events such as trade shows and conferences.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed industry trends to develop competitive strategies.
- Deliver quality products within deadlines established by clientele.
- Collaborate with art directors, department heads, and models as part of a team effort.
- Edit photos using Adobe Photoshop and other software applications.
- Communicate with clientele utilizing G-mail, text and over the phone interactions.
Financial Counselor
Greenpath Financial Wellness
07.2023 - 12.2024
- Answer incoming phone calls
- Create and walk client through assessments meant to help balance a budget
- Researched debt relief programs and non profits that may benefit clients including bankruptcy filing information if needed.
- Promoted business to increase customer base and grow revenue.
- Advocated for patients by contacting financial institutions and obtaining necessary benefits information.
- Attend monthly Teams meetings with coworkers and management.
- Respond to and send it E-Mails utilizing Microsoft outlook.
Member Service Representative II
Blue Cross Blue Shield of Michigan
Lansing
06.2021 - 06.2023
- Answer incoming phone calls
- Answer members concerns about benefits and claims
- Call out as needed to providers and members to resolve presented issues
- Answer member inquiries via member portal inquiries
- Monitored customer satisfaction levels through surveys and feedback forms.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Keep to HIPPA privacy laws.
Patient Services Coordinator
Meddata
Grand Rapids
03.2019 - 06.2021
- Answer incoming and outgoing calls
- Recommend avenues to resolve billing concerns.
- Accept payment through company payment software.
- Organized information for past-due accounts and transferred to collection agency.
- Determined prior authorizations for medication and outpatient procedures.
- Answered customer questions to maintain high satisfaction levels.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
Senior Quality Assurance Analyst
Teleperformance USA
Grand Rapids
06.2016 - 03.2019
- All customer service responsibilities including: answering inbound calls, resolving billing issues, resolve customer concerns utilizing analytical and empathy skills and accept payments.
- Fill out reports for weekly and monthly results of quality assurance audits.
- Lead and attend weekly and monthly meetings.
- Utilize company chat Microsoft Outlook E-Mail and video meeting software to keep in touch with coworkers and management who were off site or based on other states.
- Prepared and analyzed internal and external quality reports for management staff review.
- Maintained knowledge base of common issues encountered in day-to-day operations.
- Set and achieved product quality objectives while meeting our own departments set of quality standards.
Education
General Arts and Science - focus on American Sign Language
Lansing Community College
Lansing04-2017
High School Diploma -
Kenowa Hills High School
Grand Rapids05-2008
Bachelor's - Fine Arts With A Focus On Digital Photography
Southern New Hampshire University
ManchesterSkills
- Customer Service
- Financial Counseling (HUD certified)
- Letter writing
- Office correspondence
- Phone reception
- Travel arrangements
- Quality Assurance report generation
- Expense tracking
- Inter-office communications
- Quickbooks
- Digital file management
- Developing presentations
- Calendar management
- Phone etiquette
- Microsoft Office Suite
Certification
- HUD Certified Counselor, United States Department of Housing and Urban Development
- CPR, Expired, Lansing Community College
References
- Jon DeBoer, Former client and friend, 616-490-2623, jon@chibitech.com
- Jessica Flagler-Gelety, Former client and friend, 406-861-0374, Jflag07@gmail.com
- Kyia Lynn Beckwith, Former co-worker and friend, 616-828-9306, Kyialynntovar@gmail.com
Languages
English
Native/ Bilingual
American Sign Language
Full Professional
Spanish
Elementary
Accomplishments
- Junior honor society
- National honor society
- Employee of the Month
Affiliations
- Judo
- Photography
- Video and TTPG gaming
- Budgeting for the family.
Timeline
Financial Counselor
Greenpath Financial Wellness
07.2023 - 12.2024
Member Service Representative II
Blue Cross Blue Shield of Michigan
06.2021 - 06.2023
Patient Services Coordinator
Meddata
03.2019 - 06.2021
Senior Quality Assurance Analyst
Teleperformance USA
06.2016 - 03.2019
Candle Maker
Tales By Light Candle Co
05.2016 - Current
Owner, Photographer
Twisted Focus Photography LLC
06.2015 - Current
General Arts and Science - focus on American Sign Language
Lansing Community College
High School Diploma -
Kenowa Hills High School
Bachelor's - Fine Arts With A Focus On Digital Photography
Southern New Hampshire University