Amy Yebra
Berwyn,Illinois
Summary
Guest-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
The Capital Grille
02.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Completed daily side work and opening and closing duties without fail.
Hostess
McCormick & Schmick's Seafood & Steaks
11.2021 - 02.2023
- Kindly greeted customers and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
Dunkin' Donuts
05.2021 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
High School Diploma -
Morton West High School
2400 Home Ave, Berwyn, IL 6040206.2023
Skills
- Hospitality and Accommodation
- Active Listening and Communication
- Train Staff
- Service Prioritization
- Guest Flow
- Safe Food Handling
- Warm and Friendly
- Front- and Back-Of-House Coordination
- Room Preparation
- Greeting and Escorting Guests
- Phone Inquiries
Certification
- Licensed Certified Nursing Assistant - July 2, 2023 - July 2, 2024
Timeline
Hostess
The Capital Grille
02.2023 - Current
Hostess
McCormick & Schmick's Seafood & Steaks
11.2021 - 02.2023
Barista
Dunkin' Donuts
05.2021 - 10.2021
High School Diploma -
Morton West High School