Amy Ylinen
Saint Cloud,MN
Summary
I am a motivated individual with a quick response to learning new tasks/jobs. I am most efficient in an environment with collaborative synergy, respect, zest for the job and hold an integrity to helping each other and our customers with care and kindness.
Overview
35
35
years of professional experience
Work History
Dental Assistant
River City Dental
Saint Cloud, MN
03.2019 - Current
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Conducted routine maintenance of equipment used in dentistry operations.
- Maintained a neat, clean and organized environment throughout the office.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Clothing Sales Associate
Vanity
Brainerd, Minnesota
09.1989 - 09.1990
- Greeted customers and provided excellent customer service.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Maintained a neat and organized sales floor.
- Restocked shelves with new merchandise as needed.
- Processed cash payments for customer purchases.
- Operated the cash register to complete transactions.
- Folded and hung clothing items according to store standards.
- Adhered to all safety policies and procedures while handling products.
- Performed inventory checks regularly to ensure accuracy of stock levels.
- Created displays that highlighted featured items or seasonal trends.
- Cleaned fitting rooms after each customer use.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Provided customers with information about promotions and discounts available.
- Assisted in organizing special events such as fashion shows or promotional activities.
- Replenished supplies such as hangers, bags and tags when necessary.
- Checked incoming shipments of merchandise against purchase orders for accuracy.
- Ensured compliance with all relevant laws pertaining to retail operations.
- Attended staff meetings to stay up-to-date on changes in store policies or procedures.
- Developed knowledge of current fashion trends and styles to better assist customers.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Facilitated positive guest experiences by promptly locating desired items for customers.
Education
Associate of Science - Dental Assisting
Central Lakes College
Brainerd, MN05-1998
Skills
- Patient Counseling
- Patient Education
- Procedure Support
- Equipment Sterilization
- Inventory Management
- Instrument preparation
- Patient Services
- Patient Relations
- Team Collaboration
- Treatment room setup
- Dental impressions
- Strong writing and verbal skills
- OSHA Regulations Knowledge
- Taking X-rays
- Exam room setups
- Infection control procedures
- Dentrix proficiency
- Great verbal communication
- Motivated learner
- Loves challenges
- Problem solver
- Multitasker
Timeline
Dental Assistant
River City Dental
03.2019 - Current
Clothing Sales Associate
Vanity
09.1989 - 09.1990
Associate of Science - Dental Assisting
Central Lakes College