Amy Yockey
Toledo,OH
Summary
Dynamic Deli Associate with proven expertise at Walmart in inventory management and exceptional customer service. Skilled in food safety and slicing operations, I consistently enhanced customer satisfaction scores by resolving complex issues and providing tailored solutions. Committed to maintaining high standards of cleanliness and professionalism while promoting product offerings.
Overview
5
5
years of professional experience
Work History
Deli Associate
Walmart
Toledo, OH
01.2022 - Current
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Used mental math and available tools to total materials needed, costs and payments due.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Cleaned utensils, dishes and glasses for customer use.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Offered samples to promote and upsell specials.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Tailored orders to address customer allergies and gluten concerns.
- Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Cleaner Helper
Molly Maid
Toledo, OH
03.2020 - 01.2022
- Moved furniture, equipment or supplies manually or with hand trucks.
- Monitored building security and safety by locking doors or avoiding hazards.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Education
High School Diploma -
Maumee High School
Maumee, OH06-1984
Skills
- Inventory management
- Food safety
- Slicing operation
- Customer service
- Equipment maintenance
- Supply restocking
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Food preparations
- Meat cutting
- Preparing food items
Timeline
Deli Associate
Walmart
01.2022 - Current
Cleaner Helper
Molly Maid
03.2020 - 01.2022
High School Diploma -
Maumee High School
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