Amy York
Noblesville,IN
Summary
Driven Physician Practice Administrator with a solid background in overseeing daily operations, implementing policies and procedures, and managing staff training and development. Proven ability in maintaining high standards of patient care while ensuring practice growth. Strengths include strategic planning, budget management, workflow optimization and team leadership. Previous work has resulted in improved operational efficiency, increased patient satisfaction rates, and enhanced team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Physician Practice Administrator for Family Residency Program
IU Health
Indianapolis, IN
01.2024 - Current
- Direct a large family physician group and education faculty
- Oversee the Family Medicine Resident Program
- Manage Qgenda scheduling and EMR conflicts to remove barriers to the flow of the residency program
- Support clinic managers in daily problem solving to identify opportunities in risk mitigation
- Create and implement strategic operations workflow for process improvements
- Utilize PowerBI and Tableau data to anticipate risk, needs, opportunity, and create strategies based on information
- Employ PowerBI to pull analytical data to identify areas for quality improvement and project management
- Review physician dashboards to review safety and quality outcomes as it relates to patient care
- Hold clinic staff and physicians accountable to high quality standards
- Collaborate with staff to engage them in decision making, problem solving, and process development
- Closely align the missions from IU Health medical clinics and IU educational programs to create one cohesive program to grow residents in harmony with quality and financial goals
- Created an energetic and open team environment where high performing team members felt empowered to contribute ideas
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed payroll functions such as employee compensation plans, benefits packages, time tracking systems.
- Created and implemented policies and procedures for effective practice management.
- Provided guidance on strategic planning initiatives for long-term growth of the practice.
- Assisted in developing new programs aimed at improving patient outcomes or increasing revenue streams.
- Supervised staff members including hiring, training, evaluating job performance, and disciplining employees.
Physician Clinic Manager
IU Health
Indianapolis, IN
01.2023 - 01.2024
- Manage a large primary care clinic and support staffing
- Facilitate the implementation of standard of work, while removing barriers and resistance to change
- Improved patient satisfaction scores from 67% to 83%, while simultaneously increasing patient access within a year
- Improved patient care in the clinic by incorporating IUH Values in our daily encounters and held team members accountable for civil behavior as well as performance
- Restructured the workflow of the office to operate more efficiently
- Recommended and implemented innovative strategies to solve complex staffing issues while working to simultaneously achieve organizational objectives
- Eliminated all wasted paper usage in the front and back office
- Enhanced staffing morale and created a team environment
- Adhered to hospital policies, procedures and standards of care.
Physician Triage RN
IU Health
Noblesville, IN
01.2021 - 01.2023
- Triaged patients to determine appropriate level of care
- Insurance prior authorization management
- Phlebotomy for lab collection
- Patient education, patient preparation for treatments, and examination
- Vaccine/medication administration, measure vitals, record medical history, and assist with procedures
- Medication refills, patient scheduling, and medication reconciliation
- Specimen collection, labeling and documentation in EMR
- Participate in rapid improvement process events to increase quality of care
- Take part in standard of work creation for IUHP
- Joined nursing council to improve nurse representation
- Part of the nursing mentor program to help new nurses acclimate
- Monitored patient progress through follow-up visits to ensure effectiveness of treatments.
- Educated patients about their health condition and available treatment options.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Counseled patients on lifestyle changes that may improve their overall health.
Charge RN
Riley Hospital for Children at Methodist
Indianapolis, IN
01.2015 - 01.2021
- Trained charge nurse, advisor, and preceptor for the unit
- Record, interpret, and report critical vital signs, assessments, and laboratory values
- Experienced with admissions, transfers, and discharge of newborn patients
- Attend high-risk deliveries to conduct neonatal assessments and participate in acute stabilization measures
- Competent, knowledgeable in the management of central lines and aseptic fluid changes
- Competent in the management of patients requiring mechanical and high frequency ventilation
- Experience with specialized care for surgical patients and patients with various anomalies
- Perform IV starts, medication administration, phlebotomy, and other various procedures
- Collaborate closely with other specialties for optimum care of the newborn patient
- Created committees for CLABSI prevention and review cases for educational awareness
- Participated in education seminars for increased awareness in new care initiatives for the preemie
- Take part in the unit engagement committee to improve morale among nurses
- Participated in quality assurance initiatives to improve patient outcomes.
- Directed unit staff and promoted quality care for diverse patients.
- Participated in continuing education programs to stay abreast of current developments in nursing practice.
- Reviewed staffing patterns and census of nursing units, meeting staffing needs and budgetary controls.
- Provided leadership during emergencies or critical situations.
Education
Bachelor's Degree - Nursing
Chamberlain College of Nursing
MBA - Healthcare Management
Western Governor’s University
Skills
- Patient relations
- Performance improvement
- Healthcare administration
- Operations management
- Clinical workflow
- Policy and procedure development
- Continuous improvement
- Staff management
- Strategic business planning
Certification
Registered Nurse License: Indiana28226285A
Timeline
Physician Practice Administrator for Family Residency Program
IU Health
01.2024 - Current
Physician Clinic Manager
IU Health
01.2023 - 01.2024
Physician Triage RN
IU Health
01.2021 - 01.2023
Charge RN
Riley Hospital for Children at Methodist
01.2015 - 01.2021
Bachelor's Degree - Nursing
Chamberlain College of Nursing
MBA - Healthcare Management
Western Governor’s University