Josef Davis
Mont Alto,PA
Summary
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Overview
34
34
years of professional experience
Work History
Multi-Unit Specialty/Primary care/Residency Practice Manager
WellSpan Health/Meritus Healthcare
09.2022 - Current
- Managed Primary Care/Residency practice with 31 providers and 38 support staff
- Managed 3 Neurosurgery, Neology and Pain management practices with a staff of 22 providers and 55 support staff
- Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions
- Maintains appropriate quality control/assessment programs in cooperation with departmental/services line leadership.
- Manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site
- Works in partnership with lead physician to solve problems, resolve conflicts and enhance operations, quality, and safety
- Develops and prepares the annual budget for the practice. Performs financial analysis for budget variances.
- Responsible for monitoring expenditures at the facility, looking for cost containment opportunities by promoting efficient utilization of staff and services
- Develops goals and objectives to meet the strategic/business objectives for the areas
Business Director
Gettysburg Dental Associates / Just Kids Pediatric / Orthodontics at Gettysburg Dental
06.2020 - 05.2022
- Manage all finance, accounting and human resource functions of the organization, totaling an annual budget of $8.5M and 50+ employees and contractors
- Prepare and present monthly financial statements to the Partnership
- Manage daily cash flow and make decisions related to short-term cash and financing decisions
- Develop and revise accounting and financial processes and controls
- Manage human resource functions, including processing monthly payroll, year-end tax reporting and ensuring compliance with federal, state and local laws
- Analyze, and present financial data and quality metrics to leadership to support the on-going goal of financial health and quality medicine
- Accountable for understanding and recognizing key financial and quality measures flags signaling the health of the business
- Provide direct supervision to Accounts Receivable, Accounts Payable, Authorization and Verification, Charge Entry, Payment Posting and Patient Accounts divisions of the company
- Prepare and submit proposals for operational changes or updates to improve
- Responsible for business strategy, marketing operations, identifying new market opportunities, market research, branding, and business development
- Manage social media, promotions, print, radio, out of home, mobile media, web, SEO and Google analytics
- Develop strategies to incorporate PR and media to further enhance brand and build market share
- Increased employee engagement and satisfaction levels through targeted initiatives such as professional development programs, recognition schemes, and flexible work arrangements.
District Manager
MyEyeDr
01.2017 - 03.2020
- Overseeing business operations and patient service throughout 9 offices in the Pennsylvania, West Virginia and Maryland market
- Responsible for providing the tools, support, and leadership necessary to deliver incremental revenue improvements
- Maximum office contributions through controlling expenses
- Essential duties are to drive patient loyalty and patient satisfaction to deliver maximum value
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Align office teams to the critical goal of retaining patients for the long-term health of the company
- Provide guidance and strategic direction to the locations to ensure that they achieve sales and patient service related goals
- Control and efficiently manage labor resources by proactively planning labor allocations within the market to maximize revenue
- Developed teams within the district that are fully aligned and can deliver to company goals
- Consistently demonstrate behavior and communication styles that effectively communicate the organizational expectations for professionalism and performance while leading by example
- Communicate daily with assigned offices to reinforce the values and the mission of the company confirm understanding of company direction and insure that in-office behaviors align to that message
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Multi-Unit Sales Manager
TrueBlue
01.2014 - 12.2016
- Led a ten person multi-disciplined team covering Southern Pennsylvania, Maryland, West Virginia Panhandle and Northern Virginia with primary responsibility for revenue generation, client relations, strategic direction, and project management, with billing in range of $4M to $10M quarterly
- Focus on Logistics and Warehouse management with customers including FedEx, Rubbermaid and Americold
- Daily training, motivation, and supervision of 130 full-time and part-time staff
- Achieve revenue goals set forth by greater than 30% year after year increase
- Grow account base and increase average dollars per account
- Know where each prospect is in the sales process and bring them to closure by offering solutions based on their specific needs
- Contact current customers at least every 30 days to ensure customer satisfaction, uncover and find up-sell opportunities and most importantly, develop on-going relationships
Regional Sales Director
General Nutrition Center
11.2010 - 01.2014
- Managed 30-60 locations in the Virginia, Maryland and Washington DC area generating $30M-$45M in annual sales
- Improved sales for Region with year over year sales increasing over 28%
- Top performing Region in inventory management and product sales turns 2011-2013
- Researched and proposed 18 new store locations
- Opened 5 new locations in the last 2 years, generating 6 million dollars in sales
- Developed and implemented Divisional training program for customer-based sales
- Raised training compliance for Region from bottom quarter of company to Top 5 while hiring 14 new managers and training a Regional Sales Manager for another market
Operations Manager
Blockbuster
10.1990 - 03.2010
- Developed and operated 15 Blockbusters located in 4 states
- Led in the development of people, sales and profits comprising of 140+ employees and $48.5M in annual revenue
- Achieved sales, customer satisfaction and goals by maximizing customer's experiences
- Focused on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, payroll management, risk management and daily operational cost control
- Experienced in planning from the broad overview to day-to-day operations through developing a yearly budget
- Weekly meeting identifying areas of improvement and communicating techniques used by successful locations to help poor performing locations to improve
- Developed tier-based company wide customer service training program for entry level to management level employees
- Updated Company Standards of Operations whenever needed
- Reported to the Company's partners, answering questions and stating goals for the upcoming months
Education
Bachelor of Arts - Theology
International Seminary
Apopka, FL06-1990
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Records management
- Employee performance
- Strategic planning
- Electronic health records
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Supplies ordering
- Workflow planning
- Human resources
- Marketing
- Referral management
- Performance metrics
- Strategic consulting
- Resource utilization
- Managing medical practices
- HIPAA and OSHA regulations
- Clinical improvement initiatives
- Process improvement
- Patient relations
- Staff scheduling
Timeline
Multi-Unit Specialty/Primary care/Residency Practice Manager
WellSpan Health/Meritus Healthcare
09.2022 - Current
Business Director
Gettysburg Dental Associates / Just Kids Pediatric / Orthodontics at Gettysburg Dental
06.2020 - 05.2022
District Manager
MyEyeDr
01.2017 - 03.2020
Multi-Unit Sales Manager
TrueBlue
01.2014 - 12.2016
Regional Sales Director
General Nutrition Center
11.2010 - 01.2014
Operations Manager
Blockbuster
10.1990 - 03.2010
Bachelor of Arts - Theology
International Seminary
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