Ebonye Brooks
Hainesport,NJ
Summary
Experienced Practice Manager successful at handling Primary care physician office as well as a resident physician office. Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate. Promotes business development and community profile by developing positive rapport
Overview
19
19
years of professional experience
Work History
Primary Care Practice Manager
Virtua
1605 Evesham Road
06.2014 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Boosted staff morale by offering constructive feedback and specific direction.
- Leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, and physicians to promote high quality patient care.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed daily practice operations to optimize appointment scheduling, staff scheduling and charge entry.
- Developed close working relationships with front office, back office staff and providers.
- Oversaw budgeting, and financial reporting.
- Created yearly encounter and expense budgets.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established workflow processes, monitored daily productivity, and implemented modifications.
- Updated reports and generated reports for company
- Reported to senior management on organizational performance and progress toward goals.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
Front Desk Office Assistant
Virtua
1636 Rt. 38 & Eayrestown Road
03.2004 - 06.2014
- Used internal software to process reservations, check-ins and check-outs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Collected deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ06.1997
Skills
- EPIC Medical Records
- Electronic Health Records
- Managing Practice Operations
- Family Medicine
- New Hire Training
- Budget Oversight
- Schedule Management
- Biweekly Payroll Processing
- Hiring and Recruitment Knowledge
- Process Improvement
- Customer Service
Timeline
Primary Care Practice Manager
Virtua
06.2014 - Current
Front Desk Office Assistant
Virtua
03.2004 - 06.2014
High School Diploma -
Rancocas Valley Regional High School