Summary
Overview
Work History
Education
Skills
Timeline
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Amy Young

Ledyard,CT

Summary

Highly motivated professional with 17 years of entrepreneurial, management and Insurance experience. Skillfully created and maintained professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as a manager, leader and collaborative team member. Apply business acumen, experience and exercise decisive judgment to meet and exceed organizational goals. Proficient in Microsoft office, Google Suite and QuickBooks.

Overview

19
19
years of professional experience

Work History

Claims Supervisor Immersion

Progressive Insurance
Warwick, RI
01.2025 - Current
  • Assisted in the training and onboarding of new Claim Generalist Associates.
  • Developed and implemented onboarding plans for new employees, including training labs and schedules.
  • Monitored and analyzed performance metrics to provide personalized coaching and development for representatives based on their individual results.
  • Performed quality assurance reviews on claims to ensure compliance with company standards.
  • Participated in conferences and workshops to stay informed about updates in insurance law, regulations, and advancements in leadership and coaching techniques.

Coverage Verification Representative

Progressive Insurance
Warwick, RI
02.2024 - Current
  • Conducted daily reviews on claim files and send status letters and denials to policyholders.
  • Obtained necessary information and documents to complete proper claims investigations.
  • Communicated effectively with policyholders to explain claims decisions.
  • Researched and followed up on denied insurance claims.
  • Investigate coverage and fraud.

Bodily Injury Claims Specialist

Progressive
Johnston, RI
03.2023 - 02.2024
  • Investigated bodily injury claims and determined coverage eligibility.
  • Assessed medical records, witness statements, and police reports to evaluate liability.
  • Negotiated settlements with claimants.
  • Collaborated with outside vendors such as adjusters, investigators, and lawyers throughout the claims process.
  • Resolved complex bodily injury cases involving multiple parties.

Claims Adjuster

Progressive Insurance
Johnston , RI
02.2022 - 03.2023
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Completed required investigations on referred files within established timeframes.
  • Customer Service and communication of liability decisions to all involved parties.
  • Interviews and corresponds with agents, claimants, police, witnesses and other individuals for information regarding accidents and to confirm coverage.
  • Complete complex liability decisions.

Business Owner

La Bella Home Services LLC
Ledyard, CT
04.2016 - 02.2022
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained positive working relationship with fellow staff
  • Prepared staff work schedules and assigned team members to specific duties.

Office Manager

Geico Insurance
Waterford, CT
06.2006 - 12.2015
  • Recruited and hired qualified candidates to fill open positions.
  • Trained and mentored new employees
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

Property and Casualty Insurance Agent

Geico
Waterford, CT
06.2006 - 12.2015
  • Upsold products to policyholders and potential new clients.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Pursued continued professional development through insurance workshops, courses and webinars.
  • Exceeded company sales goals for new policies.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Wrote policies, finalized documents and filed paperwork.
  • Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
  • Operated in fast-paced and driven sales environment.

Education

High School Diploma -

Ledyard High School
Ledyard, CT
06.2004

Some College (No Degree) - General Studies

Three Rivers Community College
Norwich, CT

Some College (No Degree) -

University of Phoenix
Tempe, AZ

Skills

  • Interviewing
  • Negotiating
  • Recruiting
  • Agenda Tracking
  • Staff training and development
  • Analytical and Critical Thinker
  • Customer Service
  • Team building and leadership
  • Microsoft Office Suite
  • Executive leadership

Timeline

Claims Supervisor Immersion

Progressive Insurance
01.2025 - Current

Coverage Verification Representative

Progressive Insurance
02.2024 - Current

Bodily Injury Claims Specialist

Progressive
03.2023 - 02.2024

Claims Adjuster

Progressive Insurance
02.2022 - 03.2023

Business Owner

La Bella Home Services LLC
04.2016 - 02.2022

Office Manager

Geico Insurance
06.2006 - 12.2015

Property and Casualty Insurance Agent

Geico
06.2006 - 12.2015

High School Diploma -

Ledyard High School

Some College (No Degree) - General Studies

Three Rivers Community College

Some College (No Degree) -

University of Phoenix

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