Wilna Nemorin
Sunrise,USA
Summary
Experienced with claims assessment, analysis, and resolution. Utilizes effective strategies to manage claims efficiently and support team objectives. Track record of enhancing process efficiency and maintaining high standards of accuracy.
Overview
15
15
years of professional experience
Work History
Assistant Claims Manager
Sixt Rent A Car
08.2023 - Current
- Analyzed complex claims data to identify trends and recommend improvement strategies for future operations.
- Maintained compliance of company policies and procedures through regular audits and staff training sessions.
- Conducted performance reviews of staff members, identifying areas of strength and opportunities for growth.
- Monitored departmental budget, making adjustments as necessary to optimize resources for maximum results.
- Improved claims processing efficiency by streamlining workflows and implementing best practices.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Proved successful working within tight deadlines and a fast-paced environment.
Claims Specialist
Sixt Rent A Car
12.2021 - Current
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
Mall Operations Manager
Foot Locker
07.2009 - 12.2021
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor's degree - Business Administation
Broward College
Fort Lauderdale, FL06-2020
High school diploma - undefined
Piper High School
Sunrise, FL06.2011
Skills
- Inventory Control
- Operations Management
- Payroll
- Management
- Profit & Loss
- Bookkeeping
- Process Improvement
- Quality Assurance
- Accounts receivable
- Accounts payable
- QuickBooks
- Customer support
- Human resources
- Account Management
- Budgeting
- Interviewing
Languages
Haitian Creole - Intermediate
Timeline
Assistant Claims Manager
Sixt Rent A Car
08.2023 - Current
Claims Specialist
Sixt Rent A Car
12.2021 - Current
Mall Operations Manager
Foot Locker
07.2009 - 12.2021
High school diploma - undefined
Piper High School
Bachelor's degree - Business Administation
Broward College
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