Amy Zatelli

Responsible for working with borrowers, contractors, and HUD Consultants to start and finish their renovation projects. Contractor vetting, scheduling inspections, create contractor draws through the Land Gorilla draw platform. Also responsible for the escrow holdback loans. Ensure that the repairs get completed in the required timeframe, schedule final inspections when repairs are done, and authorizing the release of funds. Work as part of a renovation team to ensure that our borrowers have the most efficient process when they decide to do a renovation loan.

• Kept projects on schedule by managing deadlines and adjusting workflows as needed.
• Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
• Liaised between salesmen, customers, and townships. Facilitating communications and keeping appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Communicated with office team members to keep project on schedule.

• Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
• Reviewed activities for production team to complete tasks on time.
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Maintained schedules, managed deadlines and interfaced with team.
• Communicated with office team members to keep project on schedule.
• Stayed alert, active and ready to respond to any request at any time using variety of available resources.

• Managed maintenance and custodial staff .
• Promptly responded to tenant complaints and concerns for over 500 properties.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Promoted positive company and owner relationships through proactive attention to concerns.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Organized and participated in board meetings on a monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.

• Created reports and documents while submitting production paperwork on time.
• Maintained maximum organization and productivity by properly sorting project components on work tables.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Maintained schedules, managed deadlines and interfaced with teammates to support production activities.

• Completed bi-weekly payroll for 25 employees.
• Compared vendor prices and negotiated for optimal savings.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Performed billing, collection and reporting functions for office using QuickBooks.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Received, screened, and routed incoming calls.
• Coordinated daily office functions.