Amy Zemrak
Bay City,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Sales Manager
United Flooring
Houston, Texas
01.2013 - 04.2014
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Resolved customer issues quickly and managed over [Number] accounts to increase sales and meet quotas.
- Completed store opening and closing procedures by counting drawers and managing security.
Data Entry Specialist
Readers Wholesale Distributors
Houston, TX
12.2003 - 03.2010
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Generated new and repeat sales by offering timely product, service and technical information.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Accounting Assistant
Texas Automatic Foods
Bellaire, TX
01.2000 - 11.2003
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Provided key clerical and administrative support to senior accounting staff.
- Processed incoming and outgoing invoices and payments.
Education
High School Diploma -
Spring Woods High School
Houston, TX06.2000
Skills
- Staff Training and Development
- Sales Program Coordination
- Budgeting and Expenditures
- Salesforce Software
- Relationship Building
- Customer Service
- Detail-Oriented
- Sales Quota Management
- Decision Making
- Customer Complaint Resolution
- Product and Service Promotion
- Direct Sales
- Service-Oriented
- 10-Key Certification
- Attention to Detail
- Multitasking and Prioritization
Timeline
Sales Manager
United Flooring
01.2013 - 04.2014
Data Entry Specialist
Readers Wholesale Distributors
12.2003 - 03.2010
Accounting Assistant
Texas Automatic Foods
01.2000 - 11.2003
High School Diploma -
Spring Woods High School