Yazmin M. Molina
Baldwin Park,USA
Summary
Dynamic and results-oriented team player committed to achieving goals and enhancing workplace morale. Proven track record in managing operations and effectively communicating with and uplifting 30-50 individuals daily. Experienced trainer dedicated to onboarding new hires and fostering a welcoming environment that promotes confidence and collaboration. Passionate about personal and professional growth, consistently striving for excellence while embracing challenges with enthusiasm and resilience.
Overview
3
3
years of professional experience
Work History
Team Leader, Sales Operations
Porto's Bakery & Cafe
West Covina, CA
07.2023 - 04.2026
- Facilitated operational efficiency within sales team through effective communication and process optimization.
- Created comprehensive training modules aimed at improving product knowledge and customer service proficiency among new employees.
- Nurtured a culture of collaboration among team members, encouraging continuous professional growth and skill development.
- Coordinated shift operations for 30-50 employees daily, addressing break requirements and promoting a positive work environment.
- Enhanced customer retention and satisfaction by building meaningful relationships with key clients through proactive outreach and attentive service.
- Assisted in cultivating a culture of ongoing improvement by organizing regular team meetings to discuss best practices and share knowledge across the organization.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformed team members.
- Oversaw daily operations, ensuring adherence to company standards and policies for quality service delivery.
Education
High School -
Sierra Vista High School
Baldwin Park06.2023
Skills
- Collaborative teamwork
- Effective problem resolution
- Strong attention to detail
- Team morale enhancement
- People management
- Employee training
- Mentoring team members
- Strategic planning
- Overseeing daily activities
- Effective goal development
- Managing team meetings effectively
- Cultivating strong partnerships
- Implementation of safety procedures
- Staff training development
LANGUAGES
English
Timeline
Team Leader, Sales Operations
Porto's Bakery & Cafe
07.2023 - 04.2026
High School -
Sierra Vista High School