Amya Cepeda-Fernandez
Lake Wales,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Financial Aid Counselor
Warner University
Lake Wales, FL
12.2023 - Current
- Developed and delivered presentations on financial literacy to enhance student understanding.
- Reviewed and processed financial aid applications for accuracy and compliance with federal regulations.
- Collaborated with academic departments to ensure alignment of financial aid resources with student needs.
- Advised students on financial aid options, eligibility requirements, and application processes.
- Mentored junior staff in financial aid policies and procedures to promote team efficiency.
- Implemented streamlined workflows for processing applications, reducing turnaround time significantly.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Analyzed data trends in financial aid distribution to inform strategic decision-making and resource allocation.
Substitute Teacher
Kelly Services
04.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Service Representative Temp
IVox Solutions
Orlando, FL
12.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Receptionist - Temp
Psychiatric Consultants Of Florida
Kissimmee, FL
06.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Assistant Manager
Acima Credit
Kissimmee, FL
01.2021 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Customer Service Representative
Inktel
Orlando, FL
03.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Medical Assistant - General Studies
Florida Technical College
Lakeland, FLHigh School Diploma -
Poincina High School
Kissimmee, FL05.2018
Skills
- Instructional Technology
- Positive Reinforcement
- Group Assistance
- Classroom Management
- Understanding of Content
- Organizational Abilities
- Analytical Skills
- Client Satisfaction
- Positive Interactions
Education
true
Timeline
Financial Aid Counselor
Warner University
12.2023 - Current
Substitute Teacher
Kelly Services
04.2023 - Current
Customer Service Representative Temp
IVox Solutions
12.2022 - 04.2023
Receptionist - Temp
Psychiatric Consultants Of Florida
06.2022 - 10.2022
Assistant Manager
Acima Credit
01.2021 - 06.2022
Customer Service Representative
Inktel
03.2019 - 01.2021
High School Diploma -
Poincina High School
Medical Assistant - General Studies
Florida Technical College