Amya Ferguson
Florissant,Missouri
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Solves problems creatively with the intent to fix broken social systems and enable long-lasting community changes. Relentless advocate for social change, focusing on equipping and educating community members to manage and perpetuate improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sustainability, DE&I, and Philanthropic Co-op
Ameren
Saint Louis, MO
05.2023 - Current
- Implements diversity, equity, and inclusion outreach to the community and employees.
- Collaborates with business leaders and human resources professionals to promote, plan, and organize communication materials.
- Provides individuals and families with information and resources to connect with available programs.
- Creates presentations for executive team meetings highlighting key opportunities and challenges associated with the project.
Student Assistant
Murray State University
Murray, KY
08.2020 - 05.2023
- Programming and outreach.
- Collaborated with team to execute various projects and activities.
- Planned and implemented strategies to improve outreach efforts.
- Monitored media coverage of events and media releases to create press clippings.
- Created graphs and charts detailing data analysis results.
Membership Experience Associate
Club Fitness
Murray, KY
06.2019 - 01.2021
- Confered with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Audited customer account information to identify issues and develop solutions.
Crew Member
McDonald's
Florissant, MO
04.2017 - 06.2019
- Maintained sanitation, health, and safety standards in work areas.
- Cooked and packaged batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
Education
Bachelor of Science - Public Health
Murray State University
Murray, KY05.2024
High School Diploma -
Webster Groves High School
St Louis, MO05.2020
Skills
- Resource Advocacy
- Planning & Organizing
- Community Outreach
- Problem Resolution
- Communicable Disease Knowledge
Certification
- Occupational Safety and Health Administration 10-Hour Training Certification
- Certified Nursing Assistant (CNA)
- Social and Behavioral Responsible Conduct of Research (CITI Program)
Accomplishments
- Helped the Zeta Zeta Chapter of Alpha Kappa Alpha Sorority, Inc. obtain a $1000 grant to promote breast cancer awareness through program initiatives.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Investigated and analyzed student body complaints to identify and resolve issues.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Won "Distinguished Leadership Award" for overseeing multiple organizations.
Timeline
Sustainability, DE&I, and Philanthropic Co-op
Ameren
05.2023 - Current
Student Assistant
Murray State University
08.2020 - 05.2023
Membership Experience Associate
Club Fitness
06.2019 - 01.2021
Crew Member
McDonald's
04.2017 - 06.2019
Bachelor of Science - Public Health
Murray State University
High School Diploma -
Webster Groves High School
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