Hi, I’m
Amya Holland
State Department Intern
Radford,VA
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
years of professional experience
Work History
Allison Davis
Public Affairs Summer Hire
05.2023 - 07.2023
Job overview
- Prepared activity areas with supplies and mandated safety gear.
- Reached out to prospects to share information about available products and services of interest.
- Observed participants, mitigated arguments between campers and enforced good sportsmanship during games.
- Supported full-time staff by handling administrative recordkeeping and organizational requirements.
- Gathered, organized and input information into digital database.
- Shadowed staff to learn new industry-specific skills and expand upon previously-developed abilities.
- Observed packing operations to verify conformance to specifications.
Cara Chebuske
Customer Service Center Seasonal Hire
12.2022 - 01.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered prompt service to prioritize customer needs.
Cara Chebuske
Customer Service Center Seasonal Hire
05.2022 - 07.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Mr. Ogi Krunic
HR Seasonal Hire
06.2021 - 07.2021
Job overview
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Help coordinate events for other seasonal hires so that they learn more about different sections though out the state department.
Education
Radford UniversityRadford, VA
Bachelor of Arts from Political Science
05.2026
American Community SchoolAmman, Jordan
High School Diploma
05.2022
University Overview
- [3.5) GPA
- Extracurricular Activities: [Softball, Basketball, Volleyball, was the team leader of makeup in drama and theatre club]
- Elected Captain of [Varsity Women's Basketball team]
Skills
- Good skills in handling customer service
- Has worked in Human Resources
- Very superb skills in professional writing
- Document Uploading
- Document Shredding
- Written and Oral Communications
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Public Affairs Summer Hire
Allison Davis
05.2023 - 07.2023
Customer Service Center Seasonal Hire
Cara Chebuske
12.2022 - 01.2023
Customer Service Center Seasonal Hire
Cara Chebuske
05.2022 - 07.2022
HR Seasonal Hire
Mr. Ogi Krunic
06.2021 - 07.2021
Radford University
Bachelor of Arts from Political Science
American Community School
High School Diploma
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