Amy Restivo
Ocean Pines,MD
Summary
Proven expertise in telecommunications billing and operations management, honed at RadNet Management Inc., where I led teams to enhance performance outcomes and streamline processes. Skilled in data analysis and dispute resolution, I excel in improving cash flow and customer satisfaction through effective communication and meticulous financial oversight.
Overview
8
8
years of professional experience
Work History
Telecommunications Billing Analyst (Contractual)
Inova Health Care Systems
2023.11 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
Telecommunications and Operations Manager
RadNet Management Inc.
2016.04 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Bachelor of Arts - Business Administration
Capella University
Minneapolis, MN 5540206.2023
Skills
- Month-end close
- Claims review
- Accounts Receivable
- Claims submissions
- Training and mentoring
- Financial Statements
- Invoice Processing
- Payment Processing
- General Ledger
- Issue Resolution
- Telephone Etiquette
- Data Analysis
- Dispute Resolution
- Coaching and training
- Special projects
- Billing Systems
Timeline
Telecommunications Billing Analyst (Contractual)
Inova Health Care Systems
2023.11 - Current
Telecommunications and Operations Manager
RadNet Management Inc.
2016.04 - Current
Bachelor of Arts - Business Administration
Capella University
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