Amya Smith
Saint Cloud,MN
Summary
Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Overview
5
5
years of professional experience
Work History
CNA
Keller lake commons
Big Lake , MN
01.2024 - Current
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Documented activities and recorded information in EMR system.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Collected specimens from patients for laboratory testing purposes.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Administered medications under supervision of a licensed nurse.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Used mobility devices to transport patients.
General Manager
Papa Murphy's
10.2019 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Provided ongoing guest service.
Podiatry Assistant
Saint Cloud foot and ankle
Saint Cloud, MN
07.2023 - 01.2024
- Contacted medical facilities to schedule patients for admission.
- Cut toenails and applied dressings and bandages to patient's feet as directed by podiatrist.
- Educated patients about medications, procedures and physician's instructions.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Provided support for other healthcare professionals within the clinic when needed.
- Led patients to treatment rooms and answered questions regarding procedures in easy-to-understand terminology.
- Prepared treatment rooms for patient examinations.
- Processed orders for medical supplies and lab equipment.
- Sterilized instruments according to established protocols prior to use.
- Observed patient progress during treatment sessions, reported any changes or concerns to the Podiatrist.
- Measured vital signs and took medical histories to prepare patients for examination.
- Reviewed patient charts before each appointment to ensure accuracy of information.
- Assisted in minor surgical procedures.
- Scheduled appointments for patients via phone and in person.
Nursing Assistant
Lake Ridge
03.2022 - 09.2023
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
K12 Online
Bloomington, MN05.2022
Registered Nurse
Rasmussen University
Saint Cloud, MNSkills
- Veritas NetBackup
- Food Preparation and Safety
- Supply Chain Management
- Employment Law
- Client Account Management
- Customer Service
- Employee Scheduling
- Google Docs
- Vital sign monitoring
- Patient assistance
- Electronic medical records
- Medication administration
- Infection control
- Time management
- Team collaboration
- Safety protocols
- Crisis management
- Toileting assistance
- Wound care
- Feeding assistance
- Emergency response
- Patient hygiene assistance
- End-of-life care
- Dressing assistance
- Bathing assistance
- HIPAA compliance
- Problem-solving
- Urinary catheter care
- Bedside manner
- General housekeeping
- Outpatient care
- Alzheimer's and dementia care
- Chronic disease management
- Documenting behaviors
Timeline
CNA
Keller lake commons
01.2024 - Current
Podiatry Assistant
Saint Cloud foot and ankle
07.2023 - 01.2024
Nursing Assistant
Lake Ridge
03.2022 - 09.2023
General Manager
Papa Murphy's
10.2019 - Current
K12 Online
Registered Nurse
Rasmussen University