Amyah Jenkins
GREENVILLE,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Conduent Humana
Customer Service Agent
DeMotte, Indiana
10.2025 - Current
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Collaborated with team members to improve call handling processes and efficiency.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a positive and professional demeanor during all customer interactions.
Area Technician
ECU Health
GREENVILLE, NC
01.2024 - 10.2025
- Conducted routine inspections and performed preventive maintenance on devices.
- Assisted healthcare staff with troubleshooting technical issues and resolving concerns.
- Maintained medical equipment and ensured proper functioning for patient care.
- Trained new technicians on safety protocols and operational procedures.
Customer Service Representative
Focus Services Inc.
GREENVILLE, NC
08.2022 - 12.2023
- Resolved customer complaints promptly and professionally.
- Assisted customers with inquiries and provided information on products.
- Maintained accurate records of customer interactions and transactions.
Education
SouthWest Edgecombe High School
Skills
- Customer service
- Call center management
- Customer interaction
- Recordkeeping
- Time management
- Task prioritization
- Attention to detail
- Team collaboration
- Problem solving
- Analytical and critical thinking
- Effective communication
- Dependability
- Organizational skills
- Public speaking
- Cultural awareness
Timeline
Conduent Humana
Customer Service Agent
10.2025 - Current
Area Technician
ECU Health
01.2024 - 10.2025
Customer Service Representative
Focus Services Inc.
08.2022 - 12.2023
SouthWest Edgecombe High School