CHRISTIAN SETH HALL
IVEL,USA
Summary
Experienced and detail-oriented customer service representative with a strong background in healthcare. Proven ability to identify process improvements, ensure regulatory adherence, and enhance operational efficiency. Skilled in data analysis, documentation review, and cross functional collaboration to support quality initiatives. Recognized for accuracy, integrity, and a commitment to continuous improvement in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Conduent
Aetna
11.2023 - Current
- Managing inbound and outbound call
- Schedule, reschedule and coordinate all patient appointments and tests per office protocols
- Deliver quality customer service that aligns with company standards
- Initial point of contact for patient/members who have questions
- Working with multiple service lines throughout the day assisting patients with insurance questions
- Provides high quality care and exceptional service to members
- Gather and assembles information concerning patients clinical background, insurance, referral and medication history
- Ensures all HIPPA and other regulations are followed
- Other duties and responsibilities consistent with knowledge, skills, and abilities
- Familiar with computer and Windows PC applications. With the ability to navigate and learn new and complex computer system applications
- Skilled in problem solving
- Ability to work any full time shift
- Ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Customer Service Representative/Cashier
Cardinal Country Store
Wheelwright, KY
01.2023 - 01.2023
- Provide customer service in a very fast paced environment with a friendly and respectful demeanor. Show courtesy and kindness with a smile while helping customers. Provides assistance when needed and check customers out. Experience with conflict resolution and can deescalate difficult situations.
Education
High School Diploma - undefined
Floyd Central High School
Floyd County, KY05.2019
Skills
- Communication
- IT Experience
- Customer Service Experience
- Adept Understanding of Microsoft Suite Products
Timeline
Conduent
Aetna
11.2023 - Current
Customer Service Representative/Cashier
Cardinal Country Store
01.2023 - 01.2023
High School Diploma - undefined
Floyd Central High School