AMYAH WRIGHT
BROOKLYN,NY
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Proficient is Microsoft Office Suite (Word, PowerPoint, Excel and Outlook.) Certification in Human Research Curriculum and SUNY Downstate HIPAA Compliance.
Overview
6
6
years of professional experience
Work History
Sales Associate
Macy’s Retail Store
11.2020 - Current
- Delivered exceptional customer support by greeting customers and guiding them in locating products, demonstrating comprehensive understanding of store's inventory.
- Successfully handled a diverse range of sales transactions incorporating cash, credit, and gift card payments.
- Assisted customers at the register with inquiries, returns processing, and promoting utilization of store credit cards.
- Implemented strategies alongside team members for a consistently organized and visually enticing sales floor.
Call Center Representative
311 NYC
New York, NY
07.2022 - 12.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Developed effective working relationships with team members across multiple departments.
- Maintained detailed records of customer interactions and transactions for future reference.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Fulfillment Associate
Nordstrom
New York, NY
09.2018 - 12.2020
- Maintained cleanliness in stockrooms to enhance organization and facilitate efficient product retrieval
- Managed inventory and fulfilled customer orders, both online and in-person.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
- Collaborated with team members to ensure efficient workflow throughout the shift.
Patient Registrar
Suny Downstate Hospital
Brooklyn, NY
07.2019 - 10.2019
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Resolved discrepancies between hospital bills, payments received, and accounts receivable balances.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
Education
Bachelor of Science - Psychology
Brooklyn College of The City University of New York
Brooklyn, NY05-2024
Associate of Arts - Psychology
COLLEGE OF STATEN ISLAND(CUNY)
STATEN ISLAND, NY05-2022
Skills
- Retail loss prevention
- Inventory Control
- Customer Needs Assessment
- Order Processing
- Client Account Management
- Service Upselling
- Data Collection
- Financial Transactions
Graduationdate
05/01/2024
Affiliations
- Nazareth Regional Highchool Varsity Softball Coach
Major
Psychology BS
Timeline
Call Center Representative
311 NYC
07.2022 - 12.2023
Sales Associate
Macy’s Retail Store
11.2020 - Current
Patient Registrar
Suny Downstate Hospital
07.2019 - 10.2019
Fulfillment Associate
Nordstrom
09.2018 - 12.2020
Bachelor of Science - Psychology
Brooklyn College of The City University of New York
Associate of Arts - Psychology
COLLEGE OF STATEN ISLAND(CUNY)
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